Associate Operations Specialist - BBG & Agri Operations
IDFC FIRST Bank — Thane, THANE
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Job Description
Job Requirements About the Role
The Associate Operations Specialist – Central Disbursement & Payment is part of the Central Operations team, supporting Credit Operations in the booking and processing of retail loans. The role involves managing activities such as inventory funding, pre-disbursal cancellations, master data maintenance (pin codes, cities, states), loan linking in the FinnOne system, DSA/dealer empanelment, and payout processing. The incumbent will ensure operational accuracy, drive process efficiency through automation, and maintain compliance with service standards.
Key Responsibilities
Primary Responsibilities
- Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products.
- Ensure accurate and timely processing of transactions in accordance with defined SLAs.
- Maintain thorough knowledge of loan documentation across various products.
- Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution.
- Handle and manage outsourced staff effectively to ensure smooth operations.
- Drive quality standards and SLA adherence within the unit.
- Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time.
- Uphold the organization’s code of conduct and compliance standards.
- Execute single-product and manual activities as required.
Secondary Responsibilities
- Prepare and publish various MIS reports for internal stakeholders.
- Coordinate daily with branches and central teams for issue resolution.
- Participate in UAT (User Acceptance Testing) for new system requirements or modifications to existing functionalities.
What We Are Looking For
Education
- Graduation: Graduate in any discipline from a recognized institution.
Experience
- Minimum 2 years of relevant experience in loan disbursal, payouts, or central operations within retail banking.
Skills and Attributes
- Strong understanding of loan processing and documentation.
- Effective communication and interpersonal skills for stakeholder coordination.
- Ability to manage outsourced teams and ensure service quality.
- Proficiency in MS Office tools, especially Excel and PowerPoint.
- Detail-oriented with a focus on accuracy and compliance.
- Process-driven mindset with an inclination toward automation and improvement.
- Ability to work under pressure and meet deadlines consistently.
Frequently Asked Questions
What are the eligibility criteria for the Associate Operations Specialist - BBG & Agri Operations job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Associate Operations Specialist - BBG & Agri Operations at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate Operations Specialist - BBG & Agri Operations at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Associate Operations Specialist - BBG & Agri Operations role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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