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To Assist in oversee the operations of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM) in securing consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while keeping up operational risk to an accepted level
To handle daily operations to deliver on service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing), Investigation and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)
To discharge operational duties of the Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM), as instructed by the Manager of the Unit/ Head of Department and make sure that the established service standards are met
Direct staff responsibilities as per current Organization Chart in Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM)
Strategy
• Handle teams in creating a stronger relationship with our customers and customers.
• Handle initiatives to innovate and digitize their processes as well as intensifying collaboration spanning the network.
• To accelerate new generation of leaders.
• Oversee all initiatives to get more fit and flexible in the way we work.
• Centre on proving that we are here for good
Business
• Keep up a close working relationship with the customers to make sure that service issues are promptly escalated and acted upon.
• Initiating & implementing service quality initiatives
• Uphold the values of the Group and company at all times
Processes
• Securing continuous improvement in timeliness to the standards prescribed for the process from time to time.
• Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.
• Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Spotting exceptions from the norms & initiating corrective and preventive actions.
• Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
• Where applicable, secure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same
People & Talent
• Lead through example and develop the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Secure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
• Employ, engage and retain high quality people.
• Set and monitor jib descriptions and objectives for direct reports and offer feedback and rewards in line with their performance against those responsibilities and objectives.
• Promoting an environment where all team members create a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality
Risk Management
• Tasked with the Audit and Risk Control Standard associated with Cash Services operations.
• To guarantee approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.
• To proactively monitor and handle operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
• Team up with UORM to build, design and implement control measures and monitoring plans for compliance and operational risk management
• Timely update of monitoring conducted in ORMA Optial Secure risks and issues identified are resolved in an appropriate and timely manner
Governance
• Give oversight throughout three hubs, securing compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external criteria. This includes compliance with local banking laws and anti-money – laundering regulations and guidelines.
• Embed the Group’s values and code of conduct in SSC Cash to make sure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, covering regulatory and business conduct, spanning Standard Chartered Bank. This includes understanding and guaranteeing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to reach the outcomes set out in the Bank’s Conduct Principles
• Productively and collaboratively spot, escalate, mitigate and resolve risk, conduct and compliance matters.
Core stakeholders
• Country and GBS Stakeholders
Other Responsibilities
• To assist the manager in ensuring consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, productivity/accuracy standards and good business processes/ judgment.
• Assisting the manager in leading the Cash Management Operations to reach quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team’s objectives.
• Run staff individual performance, against set objectives and offering the appropriate support, motivation and guidance to staff to reach these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
• Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Manager/ Head of Department.
• Ensure that the set productivity targets (productivity, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
• Secure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
• Verify transactions processed by Service Lead, Senior Global Operations Officer and Global Operations Officer and authorize those that fall within own-delegated release authority. Checking of and/or approving customer payment order against Payment system.
• Establish and keep up close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.
• Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
• Guarantee due care and diligence is exercised on day-to-day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant know-how and training and give support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
• Make sure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to see to it that these policies / procedures not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational streamlining and strong customer service
• See to it that all staff of the department continues to be equipped and developed with the necessary grasp, capabilities and tools to reach the required level of competency to facilitate them to undertake their roles and responsibilities efficiently, efficiently and accurately.
• Facilitate the establishing of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and giving the appropriate support, motivation and guidance to staff to attain these objectives.
• In charge of succession planning for key positions, overseeing the attrition of employees and seeing to it that a plan is developed and executed for high potential individuals in the department.
• Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new post temporarily or permanently in line with segregation of duties.
Main Measurables
• Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and a range of Spoke countries.
• Meeting productivity standards in terms of processing streamlining and accuracy of output.
• Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.
• Coaching the Cash Management Operation team members to attain the desired level of productivity and competency. To secure team members adhere closely to their Learning & Development plans, in achieving a fully competent, engaged and results driven team.
• Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management
• Run operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group
• Banking Products
• Branch Banking Systems
• Data Gathering and Analysis
• Academic or Professional Education/Qualifications: University educated
• Licenses and Certifications/accreditations; none additional
• Professional Memberships; relevant memberships to be agreed
• Bank training; none additional
• Languages; English
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new prospects to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
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In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
This Associate Manager vacancy is based in Chennai.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate Manager at Standard Chartered.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Standard Chartered's application process for this role.