Associate Debt Manager-Flows-Consumer Durable
IDFC FIRST Bank — Delhi, NORTH DELHI
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Job Description
Job Requirements About the Role
The Associate Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
- Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Recommend process changes to improve service efficiency and quality.
- Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
- Leverage in-house synergies through collaboration with internal stakeholders.
What We Are Looking For
Education
- Graduate – Any
- Postgraduate – Any
- Preferred age bracket
Experience
- Minimum of 0-2 or more years of experience in collections.
Skills and Attributes
- Strong understanding of collection processes and legal compliance.
- Ability to manage and coordinate with collection agencies.
- Proficiency in maintaining and analyzing MIS reports.
- Effective communication and negotiation skills.
- Capability to trace and recover from absconded customers.
- Team collaboration and stakeholder management.
- Strong follow up mechanism
- Tenacity and punctuality
- Basic MS excel
Frequently Asked Questions
What are the eligibility criteria for the Associate Debt Manager-Flows-Consumer Durable job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Associate Debt Manager-Flows-Consumer Durable at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate Debt Manager-Flows-Consumer Durable at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Associate Debt Manager-Flows-Consumer Durable role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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