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Role/ Job Title: Associate - Branch Operations
Function/ Department: Wholesale Banking Operations
Job Purpose: 'To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process guidelines. To assist and support Leads & Team Manager to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank.
· 'Handle daily operations involving Trade Finance, GBO, CMS, Clearing ,KYC with respect to Branch's process. Proper mainatenance of inventories and branch registers.
· Responsible for ensuring quick turn-around time and error-free processing of transactions.
· Responsible for attending customer calls/queries while ensuring their expectations are met.
· Performing the daily reconciliation of internal suspense account/transactions processed during the day.
· Demonstrating good product understanding and process knowledge while interacting with customers.
· Ensuring basic hygiene of operations at branch interms of Customer Service, Record keeping & Audit.
· Highlighting/Suggesting changes in processes , ideas in the areas of automation.
Bachelor’s in Any Stream
Experience: 3–6 Years of experience in Banking with a good understanding of General banking operations/KYC/Trade Finanace/CMS.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate - Branch Operations at IDFC FIRST Bank.
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.