Assistant Manager Client Operations - Apprentice (12 Months)

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Business Descriptor:

We are currently seeking a fresher to join HSBC Asset Management India Pvt Ltd team. 

Principal Responsibilities 

• To ensure timely and error free reporting of transactions received at the Investor Service Centre. 

• Oversee customer communication successfully in order to have timely resolution 

• Excel in distribution services & investor services with special specialise in corporate customers 

• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner 

• Explore and process productivity suggestions and contribute to reach customer delight 

• Comply with applicable regulatory criteria on qualifications required for the job profile 

• Contribute to the understanding management initiative of the customer service team. 

• Contribution to recruitments / contingency / leave planning 

• Secure compliance to the process manual and FIM 

• Excel in the monthly reporting process 

Qualifications

• A good understanding of mutual fund/security markets 
• NISM VA cleared with valid certification

• Good verbal and written communication, team and interpersonal abilities 

• The inclination to work in a customer facing job, with a bent of mind for ‘service’ 

• Ideally a graduate /post graduate

• Grasp of local language will be an advantage. 

Additional Information :

• The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.
• All Apprentices engaged by the Company will also be featured in NATS portal as an ‘Apprentice’.
• By virtue of them being covered under the provisions of the Act, a applicant profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.
• On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.
• All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Company at the time of joining. 

Note:

As an employee, you are required to execute your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, give direction and feedback, oversee team capacity and leave in line with policy as applicable.

• Pro-tip : Familiarity with AI-enabled tools is an advantage.

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Issued by HSBC Global Asset Management India Private Limited