Assistant Manager - Application Production Support

Job Description

Job Title: Application Production Support Engineer

Department: Wealth Management APS

About Business line/Function: For 150 years, BNP Paribas Wealth Management has been committed to protecting clients’ wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain, and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.

Position Purpose

Part of BNPP Wealth Management in Chennai, the position is created to support production activities. Candidate will play a major role in handling Incidents, BAU service requests, Infra Maintenance activities and work in follow-the-sun mode 

Responsibilities

Direct Responsibilities

As a member of the APS team, the candidate will:

• Provide Application support to Front Office and Operations users.
• Ensure adherence to APS support roster in terms of mailbox, web portal and hotline.
• Ensure batch related issues are attended & resolved on time or escalated to your team leader on time.
• Adhere to Service Level objective target and roadmap
• Escalate timely to Head of APS on possible risks, escalation matters and management issues.
• Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Review and create application Support knowledge articles.
• Ensure that all the production deliverables are aligned with bank standards and best practices.
•  Analyze system logs and identify potential issues with Application.
• Service monitoring, reporting and continuous improvement of the service quality and availability.
•  Implement communication charter to provide updates on production health status on a proactive manner.
• Provide a high level of customer services and maintain customer trust and confidence by creating positive customer relationships and successfully contributing to business goals and objectives.
• Should take part in follow-the-sun production support (i.e Shifts/Weekend/Public holiday)

Contributing Responsibilities

• Continuos Service Improvement in Production Environment
• Configuration & Deployment activités
• DR activités
• Maintain and manage Knowledge Base

Technical & Behavioral Competencies

Mandatory Technical skills and behavior competencies

• Scheduling tools: AutoSys
• Scripting: Shell Scripting, Python, SQL, Ansible
• Production & Monitoring tools – Dynatrace or equivalent, Splunk
• Good understanding & experience Cloud Tech stack like Docker/Kubernetes, Ansible 
• OS: Linux, Windows
• Middleware: Apache Kafka, MQ, AxWay File Transfer (CFT)
• Strong critical thinker with problem solving aptitude.
• Good written and oral communication skills

Specific Qualifications:

Qualifications & Experience: 

• Bachelor/master’s degree in computer science or computer engineering
• 5+ years of experience in Application Production Support 
• At least 2+ years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google)

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills:

• Ability to collaborate / teamwork 
• Communication skills – oral & written
• Attention to detail / rigor
• Ability to deliver / results driven

Transversal Skills: 

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Ability to manage a project
• Analytical ability 

Education Level: B.E

Location: Chennai