Area Operations Manager

Job Description

Job Needs

Job Title – Area Operations Manager

Place of work – Kolkata

Business Unit – Rural Banking

Function – Credit Operations

Job Purpose:

This job entails management and maintenance of the quality of the credit portfolio pertaining to the client organisation portfolio from origination to collections while guaranteeing alignment with IBFC First's credit risk appetite and the overall credit strategy in order to minimize problematic accounts and losses in the assigned area to the bank. This job has a primary responsibility to review the customers’ credit evaluation and assessment results and proceed to the accurate and timely update of their credit limit at the relevant systems, so as to support the effective management and execution of the credit application process.

Primary Responsibilities:

Implement approved departmental policies, processes, procedures and provides instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner.
Monitor the approvals / cancelation / freeze of the customers’ credit limits and proceed to the relevant account’s accurate and timely update to the available systems, so as to support the accurate provision of credit to customers.
Communicates with the relevant Credit Analysts in case of clarifications required regarding the credit limits of the client organisations and proceeds to their accurate update.
Provides the required information as requested from all the available systems regarding the customer accounts credit limit profile.
Inform relevant teams regarding any potential change in the customer credit limit status, so as to support the accurate administration and management of the credit applications and customer accounts.
Guarantee implementation of the policies to secure high quality of the retail portfolio while meeting the target TAT.
Employ tools such as automation and digitization to increase process streamlining.
Conduct detailed analysis of delinquencies and recommend changes to the product teams.
Guarantee the successful adoption of internal compliances & regulatory framework over the assigned region.
Review and approve credit proposals given the discretionary authority and escalate others to those with the appropriate approval authority while ensuring compliance with the bank’s credit policy.

Secondary Responsibilities:

Monitor and review the performance of the retail credit portfolio on a regular basis, offering recommendations for adjustment where necessary. Contribute to portfolio management programs i.e. limit increases, loan postponements etc.
Deliver recommendations regarding improvements and changes to the credit policies and procedures, documenting and circulating policies, to ensure that all needs are fulfilled and risks are mitigated while producing a high quality service to customers.

Managerial & Leadership Responsibilities:

Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements.
Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to guarantee absolute customer delight.

Educational Qualifications:

Graduate – Any

Post Graduate – MBA

Experience:

5-10 years in credit operations.

This Area Operations Manager vacancy is based in Kolkata.

Frequently Asked Questions

What are the eligibility criteria for the Area Operations Manager job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Area Operations Manager at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Area Operations Manager at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Area Operations Manager role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — KOLKATA, KOLKATA