Area Manager - Education Loan/Senior Area Manager - Education Loan

Job Description

Job Purpose Build and grow the education-finance partner ecosystem across universities, overseas education consultants, domestic institutions, DSAs and referral partners. Duties and Responsibilities • Identify, evaluate and onboard suitable education ecosystem partners. • Create partner business plans covering sourcing, economics, campaigns and governance. • Manage key accounts through reviews, issue resolution and opportunity tracking. • Negotiate commercials within approved authority and coordinate approvals. • Drive partner activation and training with sales and marketing teams. • Track partner funnel, payouts, reconciliation and customer experience. • Ensure partner conduct and data use comply with approved standards. • Translate plans into execution priorities. • Review team quality, productivity and controls. • Resolve cross-functional bottlenecks. Key Decisions / Dimensions • Make day-to-day decisions within approved policy, process, budget and delegated authority. • Escalate policy deviations, material customer impact, fraud indicators, compliance concerns and unresolved cross-functional dependencies. • Numeric sanction, commercial, hiring and budget authorities are to be defined in the approved delegation matrix. Key interactions Internal Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Legal, Compliance, Finance, Technology, HR and COE, as relevant. External Students, co-applicants, universities, education consultants, DSAs, verification agencies, valuers, legal partners, technology/service partners and other approved vendors, as relevant. Major Challenges • Balancing growth, customer experience, turnaround time and portfolio quality. • Managing incomplete or inconsistent customer, academic, financial and collateral information. • Coordinating multiple stakeholders and technology/process dependencies across the loan lifecycle. • Maintaining control discipline during policy, market and process changes. Required Qualifications and Experience Graduate or postgraduate with demonstrated experience managing a team, geography, portfolio or complex lending workstream. Critical skills and knowledge • Key-account management • Commercial negotiation • Education ecosystem knowledge • Business planning • Stakeholder management • Excel / presentation / business MIS capability appropriate to the role • High standards of integrity, customer confidentiality and control discipline