Area Debt Manager-Call Centre

Job Description

Job Requirements

About the Role

The Area Debt Manager – Call Centre is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

Handle collections for specific products in the assigned area.
Ensure collection efficiency and manage the cost of collections.
Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
Review account allocations and set collection targets by bucket for agencies and in-house teams.
Follow up regularly with defaulting customers through a dedicated team.
Ensure adherence to legal guidelines by collection agencies and executives.

Secondary Responsibilities

Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and monitor performance daily.
Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them regularly.
Collaborate with the legal team to initiate legal action on specified cases.
Build relationships with key clients to ensure timely collections.
Determine suitable tactics and strategies for timely collections.

What We Are Looking For

Education

Graduation - Any graduate.

Experience

Minimum of 5-10 years of relevant experience.

Skills and Attributes

Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Sound understanding of collection processes and legal guidelines.
Ability to analyze data and make strategic decisions.
Proficiency in monitoring performance metrics and productivity parameters.

Frequently Asked Questions

What are the eligibility criteria for the Area Debt Manager-Call Centre job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Area Debt Manager-Call Centre at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Area Debt Manager-Call Centre at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Area Debt Manager-Call Centre role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Ludhiana, LUDHIANA