APPLICATION PRODUCTION SUPPORT - Reconciliation IT

Job Description

Job Title:  APPLICATION PRODUCTION SUPPORT - Reconciliation IT

Department: CIB – CEFS APS
 
About Business line/Function:

Corporate and Institutional Banking or CIB Business Line consists of multiple métiers like Client Engagement and Financial Security, Global Markets, Global Banking and Securities Services, each dealing with a specific set of Business function. 

Application Production Support (APS) is a critical vertical within CIB ensuring 24*7 availability, stability and performance of CIB’s mission-critical application in production. Resolving incidents, managing changes, and optimizing systems to minimize disruptions to trading, payments, risk management, and client services. Driving transformation through automation, cloud adoption, AI/ML-driven support, and legacy modernization

Position Purpose: 

This position is for Application Production Support - Reconciliation IT within Client Engagement and Financial Security - Reconciliation APS team. The primary purpose is to be accountable for all Production support activities of CEFS APS Reconciliation team

As APS member, own the end-to-end operational stability, resilience, performance, and continuous improvement of global, complex CIB applications critical to CEFS Reconciliation team. This role demands deep expertise in Platform Availability, IT Service Management (ITSM), automation and drive operational excellence, risk reduction, and cost efficiency across a multi-geography

This role demands partnering with high-performing global teams i.e. Engineering, Development, Infrastructure, Security, and ensure adherence to regulatory, audit, and CIB standards while fostering a culture of innovation, automation, and talent development.
 The position operates within a virtual, multinational team and requires collaboration with other BNP Paribas locations and divisions. Candidates must demonstrate strong technical expertise, sharp analytical abilities, and meticulous attention to detail. 

Responsibilities
 Direct Responsibilities 

• Perform well industrialized application support tasks and industrialize further tasks: 
• Monitoring and alerting 
• User support management 
• Technical investigation and resolution of support issues 
• Incident, Problem and Change management 
• Resiliency / Disaster activity 
• Release / deployments 
• Request management 
• Document and execute the regular system checks at various points in the day. 
• Build up the documentation for further enhancement of the process. 
• Follow all local policies for coming in shifts, weekend checks and releases. 
• Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave. 
• Attend standups (whiteboard) and ensure smooth handover between the shifts. 
• Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management 
• Participate in BCP working; Ensure strong governance and control 
• Ensure established functions raise the bar a notch above via continuous improvement and level up by automating repetitive tasks. 
• Participate in team shifts, weekend releases and Holiday coverage. 
• Ensure all reported incidents are correctly logged, investigated, understood, explained, and followed up to avoid reoccurrence. 
• Leverage Dynatrace or comparable monitoring tools for performance analysis and alerting

Technical & Behavioral Competencies

• Strong knowledge of Oracle/MS SQL with Linux
• Good to have knowledge of DIM (Intellimatch) tool
• Strong knowledge of APM Tools i.e., Dynatrace etc.
• Write and maintain automation scripts (Shell/Python) for routine operational tasks
• Good knowledge on Python
• Good understanding of observability tools i.e., Grafana / Prometheus
  
•  Ability to work with various APS, Development, Operations stakeholders, locally and globally
•  Dynamic, proactive and teamwork oriented
•  Independent, self-starter and fast learner
•  Good communication and interpersonal skills
•  Practical knowledge of change, incident & problem management tools
•  Innovative and transformational mindset
•  Flexible attitude
•  Ability to perform under pressure
•  Strong analytical skills

 Minimum 3 years of experience along with Bachelor's Degree 
 Prior experience in Application Production Support domain. 

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• • Oracle/ MS SQL
  • Linux
  • DIM Intellimatch
  • Python

Behavioral Skills: 

• • Ability to collaborate / Teamwork 
  • Decision Making 
  • Organizational skills 
  • Creativity & Innovation / Problem solving

Education Level: Bachelor Degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.