AM International Product Support

Job Description

We are currently seeking an experienced professional to join the International Support team.

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Business Descriptor

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. 

Job Introduction

Business Portfolio support is integral to the product team, tasked with managing and optimizing the product portfolio strategically. This role demands a strong analytical mindset to evaluate market trends, assess product performance, and identify growth opportunities. The portfolio support manager will work closely with cross-functional teams to ensure alignment with business objectives and facilitate the successful execution of product strategies. Responsibilities include conducting comprehensive data analysis, preparing insightful reports, and providing actionable recommendations to enhance portfolio value. Portfolio Support Manager will oversee operational activities, ensuring seamless execution and alignment with organizational objectives. This role involves engaging with stakeholders to foster collaboration and drive project success.

Principal Responsibilities

• Analytical Skills: Ability to interpret complex data and derive actionable insights.
• Communication Skills: Strong verbal and written skills to effectively convey findings and recommendations.
• Strategic Thinking: Capability to align product strategies with business objectives and market trends.
• Collaboration: Experience working with cross-functional teams to drive project success.
• Attention to Detail: Precision in data analysis and report preparation.
• Problem-Solving: Aptitude for identifying challenges and proposing effective solutions.
• Time Management: Ability to manage multiple tasks and projects efficiently in a fast-paced environment.
• Performance Monitoring: Establish metrics and KPIs to track project progress and performance, ensuring continuous improvement.
• Reporting and Documentation: Prepare comprehensive reports and documentation to communicate project status and outcomes to stakeholders

Role Requirements / Education Qualifications / Certifications / Experience:

Knowledge / Experience

•  Strong understanding of NRI banking products and services.
•  Excellent analytical and problem-solving skills.
•  Strong project management and organizational skills.
•  Effective communication and interpersonal skills.
•  Ability to work independently and as part of a team.

Skills

• Technical Proficiency: Familiarity with project management software and tools to streamline processes and enhance productivity.
• Strategic Thinking: Ability to think strategically and align project goals with broader organizational objectives.
• Adaptability: Demonstrated ability to adapt to changing circumstances and manage multiple priorities effectively.
• Negotiation Skills: Strong negotiation skills to resolve conflicts and build consensus among stakeholders.

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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