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Job Purpose
Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.
Responsibilities
Core Responsibilities:
1. Customer Outreach:
• Make outbound calls to customers based on assigned leads or data.
• Introduce HL /LAP products, services, and offers.
• Explain the features and value propositions clearly.
2. Lead Generation:
• Identify customer needs and qualify leads for the sales team.
• Document interactions and update customer records accurately.
3. Sales and Upselling:
• Convince customers to purchase or upgrade products and services.
• Achieve individual sales targets consistently.
• Customer Relationship Management:
• Handle objections and resolve queries efficiently.
4. Reporting and Feedback:
• Maintain accurate call logs and activity reports.
• Provide feedback to management regarding customer trends and challenges.
5. Compliance and Quality Assurance:
• Adhere to company policies, scripts, and call guidelines.
• Ensure compliance with company standards and data protection policy.
Qualification : Graduate , Masters / Postgraduate
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Agent - Call Centre - Bengaluru - JP Tech Park - J Grades at Tata Capital.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.