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811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank — Noida, GAUTAM BUDDHA NAGAR

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Experience 0-5 Years yrs

Age 21-35 yrs

Gender Both

Salary Not Disclosed LPA

Department Sales Loans

Product Loans

Job Description

811 Digital – Inbound Officer

Department	CEC 811 Digital Banking
Location	Noida
Number of Positions	Multiple
Position Grade	M1

Job Description

Assisting in resolving customer queries through Inbound Calls
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Make sales or recommendations for products or services that may better suit customer needs
Adhere to all company policies and procedures

Requirements

Graduate with decent English communication.
Candidate should have a pleasing personality and should be presentable.
Should be dedicated and display integrity.
Willingness to learn with an attitude of continuous improvement.
Willing to work in rotating shifts
Experience in inbound voice process

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Frequently Asked Questions

What are the eligibility criteria for the 811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound job at Kotak Mahindra Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a 811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound at Kotak Mahindra Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a 811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound at Kotak Mahindra Bank.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the 811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound role at Kotak Mahindra Bank?

You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.