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The 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound position sits in the Kotak Mahindra Bank office in Noida.
As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your post is pivotal in guaranteeing a seamless customer experience by resolving queries, delivering product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This post demands strong communication competencies, a customer-first mindset, and the capability to work in a fast-paced, target-driven environment. You will also be accountable for upholding accurate records of customer interactions and contributing to the overall performance of the contact centre.Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound at Kotak Mahindra Bank.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.