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Description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Role Purpose
Principal Responsibilities
• Ensure the growth of IWPB business for the branch in line with INM Strategic Plan / AOP (Annual Operating Planning) projections
• Contributes to area/ branch profitability
• Monitors and implements best practices across the region
• Enhance Bank's market share in it’s area of operation
• Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration..
• Where there is CMB (Commercial Banking ) functions, manage interaction effectively.
• Ensure a consistently high level of product and service delivery across the branch
• Develop and maintain good customer relations
• Coach the team to achieve business goals and effectively meet customer needs.
• Ensure effective customer contact management is in place
• Contributes to enhancing the Bank’s image and visibility in the market place
• Ensure all customer complaints are handled sensitively and efficiently within SLA’s applying the TCF and Bank values
• Contribute to subordinate development and boosting branch morale at all times
Qualifications - External
• Post Graduate
• 5-10 years of work experience in Branch Banking
Pro-tip : Familiarity with AI-enabled tools is an advantage.
As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a VP and Branch Head- Jalandhar at HSBC India.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HSBC India's application process for this role.