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Job Title:
VST-Sales Officer
Job Details:
Business Unit: Virtual Sales
Team: NA
Reports to: Team manager- VST
Location: Pan India
Job Function: Sales
Role Type: Individual Contributor
No of direct repartees: Nil
Travel Required: No
Job Band Range: E1 – E2
JD Created date: 13-09-2022
JD Updated date: 11-12-2025
Version No: 4.0
Job Purpose:
Represent the Bank and present eligible products to non-managed customers.
Educate customers on the Bank's digital products.
Identify the right product, explain features/benefits, and sell for revenue generation.
Job Responsibilities:
Quantitative:
Achieve monthly unit, value, and income targets across product lines.
Educate customers on product lines and provide suitable products.
Maintain month-on-month productivity on allocated product lines.
Contribute to overall channel achievement.
Customer Communication:
Contact non-managed customers using calling scripts to offer products.
Engage customers with probing questions to understand requirements.
Explain product features & benefits during customer onboarding.
Pitch multiple products to increase customer product holding.
Qualitative:
Ensure effective interaction and communication, capturing correct customer dispositions.
Implement feedback from supervisors/unit managers/training managers on call quality.
Maintain Time on system as per KPI.
Ensure Minimum RPC on a daily/monthly basis.
Digital Product Penetration:
Educate customers on digital products.
Showcase value and convenience of digital products.
Increase digital penetration within the non-managed customer base.
Push digital penetration for contacted customers.
Audit and Compliance:
Adhere to all laid down guidelines for Calling.
Ensure all tele-calling and product regulatory compliance are met.
Adhere to all product guidelines.
Follow guidelines on floor discipline and dialer hygiene parameters.
Educational Qualifications:
Graduation
Post-Graduation (Optional)
Key Skills:
IRDA Certification
Sales and Influencing Skills
Banking Product & Process Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry
Experience Required:
Minimum 1 year experience
Exposure to banking preferable
Major Stakeholders:
Customers
Line supervisors
Quality & Training Team
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Virtual-COP RM at HDFC Bank.
This role requires around 0 - 7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.