Vice President- - Global Indian Premier RM

Job Description

Some careers open more doors than others. 

If you’re looking for a career that will unlock new chances, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers openings, support and rewards that will take you further.

Business Descriptor:

International Wealth and Premier Banking (IWPB) helps hand over on HSBC’s purpose of opening up a world of chance by delivering our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise equip us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present throughout the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Post Purpose: 

To grow and nurture HSBC NR Premier relationships (the HNI segment of the PLB customer base) and attain business targets as laid down and in accordance with the business plan. Handle client organisations with a portfolio between USD 0.5M to USD 1M. To facilitate a single point of contact for all Premier customers, anticipate needs and offer required banking/financial advisory services. The jobholder to see to it that high quality customer service is provided to customers in line with Global Premier Service Standards.

Principal Responsibilities:

Impact on the Business / Function 

• Maximize profit and achievement of the progress of Premier customers portfolio
• Reach agreed financial targets by development of existing and new relationships
• Create effective relationships with customers to retain and create sustainable relationships
• Complete regular reviews with client organisations to understand their current and long term needs and advise them on the products and services that help them attain their goals
• Effective use of tools and information to drive client service delivery and RBWM performance
• Keep up a minimum standard of qualifying Premier customers within portfolio as stated by Group
• Establish a high personal and corporate profile in the community in which you are based. Shape network of Group and External professional contacts with the aim of introducing new business, enhancing technical understanding and promoting the brand
• Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals
• Establish and agree client contact strategies in line with Group operating models
• Fully utilize and input to Client organisation Relationship Management data, guaranteeing all client information is complete and kept up to date

Customers / Stakeholders

• Own the client organisation relationship with HSBC
• Sustain a deep understanding and technical know-how of relevant products and services available from Group sources and elsewhere in order to give the best solutions for customers and maximize revenues for Global Wealth and the Group
• Uphold highest standard of excellence in client organisation service throughout the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching client organisations
• Monitor customer satisfaction data implementing portfolio level improvements
• Collaborate with the broader branch, support and direct teams to ensure achievement of the business performance measures by providing differentiated products and services to the client

Leadership & Teamwork

• To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered
• Proactively support others through direct and indirect actions beyond activities particular to this position
• Collaborate with the wider team to produce the Branch RBWM Performance measures and plan to support the multi-channel client organisation journey
• Establish and sustain robust working relationships with colleagues in the wider RBWM businesses and others as appropriate to service client organisation needs

Operational Effectiveness & Control

• Making sure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
• Agree and handle lending facilities within any agreed Approval Authority (RAA)
• Run operational risk, by using relevant MI to spot risk situations and take any appropriate action to minimize loss
• Adhere to selling process and sales quality expectations
• Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking different day to day operations
• Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
• Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
• Support the Country or Regional FCC AML Office/ AML Investigations by offering additional information when required
• In charge of attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
• Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; 
• Requesting additional AML training that you deem necessary or appropriate to undertake your jobs through your entity manager
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to make sure that the INM RBWM is fully compliant with the PEP LoBP.
• Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
• To be aware and Pinpoint high risk indicators for different products and Services offered by INM RBWM example Cash, insurance, credit cards products etc
• Make sure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
• Must see to it that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers
• Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
• Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP
• Must undertake necessary due diligence to make sure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification
• The staff must be aware of the scope of services of a range of products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner
• Guarantee adequate due diligence is undertaken by the Individual/team to see to it that the nature of the different transactions of wire transfer, cash services, monetary instruments are in sync with customer profile

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Typical Targets and Measures:

• Demonstrate strong understanding of client needs, recommend appropriate products and services, and deliver on closure of sales
• Through disciplined portfolio management, build strategies to increase wallet share of existing clients and actively run a prospect pipeline
• Specific metrics include, but not limited to: Revenue , AUM, TRB, number of products sold to customer, number of referrals, total balance of relationship portfolio
• Client experience and/or client organisation satisfaction metric
• Measured by customer retention
• Measured by increase in portfolio penetration with diversified product and service mix
• Measured by adoption of global target operating model
• Measured by evidence of the development of a network of internal relationships
• Measured by Feedback from Colleagues
• Measured by Feedback from Clients
• Measured by compliance to KYC criteria, credit, service standards and reducing operational losses.
• Measured by internal audit standards
• Measured by number of information security breaches (none)
• Measured by customer complaints
• Measured by no adverse feedback received from Local Credit Team, Global Wealth credit, or from a Credit Risk Review

Qualifications:

• Bachelor's degree or equivalent experience
• Minimum of five years proven and progressive financial services and/or retail sales experience or equivalent
• Evidence of robust sales results in insurance and investment products
• Relationship management experience with high net worth client organisations
• Solid technical competencies in wealth management
• Sound communication, customer focus and influencing competencies
• Sound sales orientation, networking and portfolio management capabilities
• Sound know-how of financial services products and services and the client organisation relationship management system
• Understanding of business banking customer segment and products and services
• Local regulatory & license expectations - job holder should possess valid licenses with accreditation on wealth management and qualification as required by country
• Clear view on how to team up with Compliance, Credit & Risk and Internal Control to guarantee a balanced risk operating environment
• Able to communicate well in English and local languages

 Accreditations

• Attain appropriate professional and regulatory qualifications as required by market AMFI & IRDA

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to execute your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, give direction and feedback, oversee team capacity and leave in line with policy as applicable.

HSBC is committed to establishing a culture where all employees are valued, respected and opinions count. We take pride in giving a workplace that fosters continuous professional development, flexible working and chances to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

This Vice President- - Global Indian Premier RM vacancy is based in Delhi.