Employer Login | Partner Login | Candidate Login
WhatsApp Logo Chat us Call Logo Call us
← Back to jobs

Team Manager - Virtual Sales

Poonawalla Fincorp — Delhi, NORTH DELHI

Apply Now
Experience 2-3 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Job Description

Principal Accountabilities

  1. Develop and execute a comprehensive sales strategy for the designated Branch. Recruit, train, and manage a team of sales officers and executives. Foster and maintain strong relationships with key clients, partners, and stakeholders. Monitor performance and ensure every sales officer has sufficient leads to achieve targets. Streamline the sales process from lead generation to closure. Ensure compliance with all regulatory requirements and internal policies. Recruit, train, develop & manage a steady sales team Identify and develop strategic partnerships and alliances. Drive sales team to achieve budget as per organizational requirements Focus on revenue generation and profitability within the Branch. Oversee sales team for process adherence as per organizations laid out process Monitoring of all hygiene parameters like PDD adherence & process governance for the area Focus on revenue generation and profitability within the area Managing the sales operations across the designated area, with a focus on promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Recruiting, training, and managing DSAs to ensure the achievement of sales targets and adherence to company policies and guidelines. Strong market connect and domain knowledge, geographic intelligence Identifying potential business clients within the area and establishing strong relationships to facilitate the sale of unsecured loan products. Conducting thorough financial assessments of potential clients and customizing suitable loan solutions that cater to their specific business requirements and financial capabilities. Achieving and surpassing individual sales targets through effective relationship management and sales strategies. Providing regular updates and reports on market dynamics, customer feedback, and DSA performance to the management team.Supervise and manage all operational activities at the Customer onboarding. Provide strong leadership, guidance, and support to ensure the achievement of sales targets Ensure loan disbursal for the relevant cases for all type of existing products. Relationship management of DSAs, Connectors, Dealer DSAs, DSEs in the city/area Ensure compliance with regulatory and company policies. Monitor the Quality of sourcing to be as per organization’s expectations Oversee the entire customer onboarding lifecycle, from application submission to account activation. Building strong & positive relationships with strategic customers Monitor and manage loan disbursements and reconciliation of payment.Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Develop and execute a comprehensive sales strategy for the designated region. Develop customer communication, marketing initiatives to achieve business goals. Recruit, train, and manage a team of sales managers and executives. Analyse the market, portfolio to identify potential opportunities. Assist in the development and management of the Loan Against Property (LAP) product portfolio. Conduct in-depth market research and analysis. Conduct market research to identify customer needs and a competitive landscape. Foster and maintain strong relationships with key clients and stakeholders. Collaborate with sales, marketing, and operations teams to design and implement product strategies. Collaborating with internal teams to streamline the loan application and approval process, ensuring compliance with regulatory guidelines and company policies. Monitor product performance and make data-driven recommendations for improvements. Ensure compliance with regulatory requirements and internal policies. Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction.Prepare detailed reports and presentations on product performance and market trends. To centrally coordinate with all channel partners, referrers and third-party sales channels for lead generation.Managing the Credit Card Sales for the location/State. Supervise and manage all operational activities at the branch.Monitor and analyze sales performance metrics.Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to ensure regulatory compliance with risk, legal, compliance and other departments. Develop and implement strategic plans for machinery loan and medical equipment financing products. Conduct training sessions about new products and strengthen existing product information. Develop and execute a comprehensive sales strategy for the designated region.Provide training and support to sales teams on product features and benefits. Conduct market research to identify trends, opportunities, and customer needs in the machinery loan and medical equipment sectors. Ensure credit card issuance, delivery & requisite services in-order to serve the customer.Recruit, train, and manage a team of sales managers and executives. Ensure compliance with regulatory and company policies. Streamline the sales process from lead generation to closure. Maintain a high level of customer service quality. Manage a team of Team leaders and Sales associates.Identify and develop strategic partnerships and alliances. Address and resolve customer inquiries and issues promptly. Scout for potential partners on co-lending opportunities across STPL, BL, TWL, etc. Recruit, train, and manage branch staff. Identify operational risks and implement risk mitigation strategies. Provide leadership, guidance, and support to the team. Set performance targets for the branch and track performance against key metrics. Oversee the development of new products and enhancements to existing products. Conduct in-depth market research and analysis.Develop strategies to enhance branch performance. Design the SOP of Medical and Machine Loan departments. Monitor branch financials, including disbursements, collections, and expenses.Design incentives and monthly/quarterly contests to boost the sales team for increasing sales. Analyze CMS reports related to the process and ensure discipline adherence.Assist in the development and implementation of digital strategies to enhance business operations and customer engagement.Focus on revenue generation and profitability within the region. Conduct initial discussions on broader alignments with leadership on process & commercial. Facilitate workshops with key stakeholders. Work closely with CPA, Credit, Sales, marketing, Policy, Risk, Recovery, Legal and customer service teams to ensure successful product growth on MOM/YOY basis. Oversee the development and implementation of strategic plans for secured and unsecured lending operations, ensuring alignment with the company’s overall objectives and growth targetsOutline SOP’s & kick start necessary process documentations. Driving Credit card business through DMA & Open market channel.Track competition, industry metrics, forecasts and qualitative market data for different segments.Source necessary alignments & approvals on process documents. Facilitate legal discussions on documentation like BPA, Escrow, POA, Addendums for execution. Conduct effective resource planning to maximize the productivity of resources. Support the management of digital projects from conception through to completion, ensuring they are delivered on time and within budget. Facilitate detailed UAT session & document observations & necessary fixes if any along with timelines & ownership. Conduct monthly performance reviews of Team leaders to evaluate their performance. Collaborate with various departments to identify digital opportunities and integrate digital solutions. Develop and implement streamlined processes to enhance the efficiency and effectiveness of customer onboarding operations. Support go-live also monitor & address any initial glitches. Monitor and analyze digital trends and technologies to recommend innovative solutions.Ensure that the NBFC complies with all relevant national and state laws, regulations, and industry standards. Build and maintain relationships with Original Equipment Manufacturers (OEMs), dealers, DSA and customers. Manage daily operations, ensuring regulatory compliance and optimizing efficiency Foster and maintain strong relationships with key clients and stakeholders.Managing the team of on-roll team members. Develop and manage budgets for the division, ensuring financial goals are met Ensuring product trainings in regular intervals. Ensure the branch operates within budget. Annual budgeting for business numbers, Cost of acquisition.Identify operational risks and implement risk mitigation strategies. Contact customers with delinquent accounts to collect outstanding payments. Achieve growth and hit sales targets by successfully managing the sales team. Oversee daily operations of the collections department.Monitor and manage loan disbursements and collections. Collaborate with cross-functional teams, including compliance and Business. Efficient monitoring on disbursement & reconciliation activities.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Ensure the performance against key metrics. Project Implementation. Assist in the management of digital marketing campaigns, including social media, email marketing, and online advertising. Develop and implement sales strategies to achieve business targets.Process and system development. Provide strategic direction and leadership for all operational activities across the NBFC. Analyze market trends and competitor activities to identify opportunities for growth. Identify training requirements within the team and get the training conducted. Ensure strict adherence to all NBFC regulations, legal requirements, and internal policies. Lead and motivate the sales team to meet and exceed sales targets. Present data to Senior Management as needed. Provide training and development to enhance team performance. Develop and implement strategic plans to maximize collections. Monitor and analyze sales performance metrics. Train and coach collections staff to ensure efficiency and compliance. Monitor and analyze sales performance metrics.Liaison with support groups including business intelligence unit, legal, operations and technology to ensure your strategy is understood and executed.Identify and pursue new business opportunities or partnerships that align with the organization’s goals Conduct hindsight audits on various business operations and transactions to evaluate the outcomes against initial expectations and industry benchmarks. Collaborate with internal stakeholders to gather relevant data, documentation, and insights for retrospective analysis. Driving compliant & quality process in Channel/Vendor ensuring to maintain minimum delinquency & NPA. Assess the adequacy and effectiveness of controls, risk management practices, and decision-making processes. Identify, assess, and mitigate legal risks associated with the company's operations, contracts, and transactions. Negotiate payment plans and arrangements with customers.Reconciliation of MIS Reports: Ensure accuracy and consistency of MIS reports with financial records. Lead cross-functional teams to achieve project milestones and objectives, fostering collaboration and efficiency across departments Manage operational teams and allocate resources to various branches, divisions, and teams.Handling Collections Issues: Address and resolve issues related to collections, including overdue accounts and disputes. Monitor industry trends and developments, identifying opportunities for the organization to stay competitive Manage a team of Team leaders and Sales associates. Allocation Mapping: Assign tasks and responsibilities to team members based on their skills and workload.Assist in managing the funding operations for the Non-Banking Financial Company (NBFC), ensuring efficient allocation and utilization of funds. Supervise and manage all operational activities at the branch. Support the development and implementation of supply chain financing strategies to optimize working capital and improve cash flow.Analyze CMS reports related to the process and ensure discipline adherence. Empanelment of new channel partners for acquiring cards market share. Collaborate with suppliers, vendors, and financial institutions to negotiate terms and secure funding.Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Ensure compliance with regulatory and company policies. Monitor and analyze financial performance, identifying opportunities for cost savings and efficiency improvements. Develop and execute a comprehensive sales strategy for the designated Branch.Ensure the branch adheres to all NBFC regulations and company policies. Maintain a high level of customer service quality.Prepare reports and presentations on the progress and impact of digital initiatives.Streamline the sales process from lead generation to closure.Prepare financial reports and presentations for senior management, highlighting key metrics and performance indicators. Ensuring monthly/annual target achievement of the team. Monitor and manage agency performance, including setting and tracking KPIs. Follow Up with Team for Resolutions: Track progress and ensure timely resolution of issues. Implementation of the decisions taken by the management. Preparation of Daily Fund Flow Statement reports and control of revenue leakage Identify areas of improvement and provide actionable recommendations to enhance operational efficiency and mitigate risks. Setting up of Collection infrastructure in allocated locations. Ensure that hindsight audit activities are conducted in compliance with internal policies and regulatory requirements. Ensure all Collection agencies and collection activity carried out by the agency and team is as per the regulatory norms. Lead, mentor, and manage a team of Relationship Managers to achieve individual and team sales targets. Conduct monthly performance reviews of Team leaders to evaluate their performance.Set and monitor performance targets for each branch, division, and department.Regular FLDG tracking & monitoring.Provide support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Develop and execute sales and marketing strategies to promote machinery loan and medical equipment financing products. Lead by example and foster a continual improvement culture.Prepare and submit regular reports on branch operations to senior management. Cultivate and maintain relationships with key stakeholders, including borrowers, partners, regulators, and internal teamsCo-ordinate the activities of the Customer Service team. Negotiate with debtors to arrange for debt repayments or establish repayment plans. Data Allocation: Organize and allocate data to the appropriate team members or systems. Ensure compliance with all regulatory requirements and internal policies.Ensure all collections activities are conducted in accordance with legal and ethical standards. Develop and manage the Loan Against Property (LAP) product portfolio for commercial clients.Review, draft, and negotiate various legal agreements, including loan agreements, vendor contracts, and employment agreements. Ensuring timely banking of cash / cheque on daily basis and timely submission of Fund Flow Statement Resolve customer complaints and queries related to debt collection.Implement Digital & non digital interventions to build operational efficiencies Compile comprehensive audit reports detailing findings, recommendations, and suggested corrective actions.Develop and execute a comprehensive product strategy in alignment with the company's business objectives and market requirements. Lead development and operationalization of new products Develop and implement sales strategies to achieve business targets for shopkeeper business loans.Communicate audit results to senior management and work collaboratively to implement recommended changes. Portfolio tracking & monitoring & activate necessary controls as applicable.Develop and implement a comprehensive strategic plan for the business, aligned with the overall objectives of the organization.Address and resolve customer inquiries and issues promptly. Conduct market research, competitor analysis, and customer insights to identify emerging trends, customer needs, and potential product opportunities. Recruit, train, and manage branch staff. Evaluate customer feedback and identify ways to maximize customer satisfaction. Document all customer interactions and payment arrangements. Conduct market research to identify customer needs, competitive landscape, and emerging trends in the commercial real estate sector. Update customer accounts with payment information. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Adapting to new technological changes. Identify training needs and develop training programs for the sales team. Support Relationship Managers in acquiring new clients and managing existing relationships.Location visits to check adherence of process as laid down by the company Lead and motivate the sales team to achieve targets and revenue goals.Identify and develop strategic partnerships and alliances.Collaborate with sales, marketing, and operations teams to design and implement product strategies that drive growth and profitability. Collaborate with cross-functional teams, including Sales, Marketing, Operations, and Technology, to define product requirements, features, and pricing strategies.Establish key performance indicators (KPIs) and metrics to monitor the performance of lending operations and provide regular reporting and insights to senior management Build network for 24X7 disbursement of loans Monitor product performance and make data-driven recommendations for improvements and innovations.Provide leadership, guidance, and support to the team. Manage and oversee legal disputes, litigation, and regulatory inquiries involving the NBFC. Should be able to collate, extract & modify data from different sources Prepare and present reports on collections activities and progress.Oversee the daily operations of the contact center, ensuring efficient and effective service delivery. Develop and implement streamlined processes to enhance the efficiency and effectiveness of customer onboarding operations. Hire, train, and manage contact center staff, including team leaders and agents. Money Receipt collection and deposition management – ensuring timely deposition to avoid financial loss Identify opportunities for business growth within the branch's market. Ensure that standard operating procedures are followed and zero process breach. Drive the end-to-end product development lifecycle, including ideation, concept development, market analysis, product design, and launch. Participate in Exhibitions across Pan India to increase the visibility of PFL brand. Set performance targets for the branch and track performance against key metrics.Ensure all products comply with regulatory requirements and manage risks associated with machinery loans and medical equipment financing. Develop and conduct legal compliance training programs for employees. Monitor product performance and key performance indicators (KPIs) to identify areas for improvement and ensure business goals are met. Identify suit of innovative solution to increase Operation efficiencies Ensure compliance with regulatory requirements and internal policies related to LAP products. Coordinate with internal & external stakeholders for any escalations from co-lent customers or partner teams.Ensure compliance with regulatory requirements and internal policies related to funding and supply chain operations. Collaborate with cross-functional teams, including compliance and IT, to ensure onboarding procedures align with regulatory standards and NBFC policies.Monitor and evaluate the performance of Relationship Managers against set targets and KPIs. Ensure high levels of customer satisfaction through excellent service. Assist in the management of supply chain processes, including procurement, logistics, and inventory management. Monitor key performance indicators (KPIs) related to onboarding, identifying trends and implementing improvements. Assist in credit appraisal, approval, and monitoring processes. Implement strategies to increase the branch's portfolio.Build and maintain strong relationships with key clients and stakeholders. Address client needs and resolve issues promptly. Conduct feasibility studies and business case assessments to evaluate the viability and profitability of new product initiatives.Develop strategies to enhance branch performance. Achieve growth and hit sales targets by successfully managing the sales team. Produce written reports when required. Escalate difficult or complex collection cases to supervisors.Recruit, train, and manage a team of sales officers and executives.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Oversee the dialer team responsible for managing the automated dialing system and optimizing dialing campaigns for maximum efficiency.Maintain job knowledge, report to supervisors, and forward unresolved queries/requests/complaints to specialists. Foster and maintain strong relationships with key clients, partners, and stakeholders. Monitor product performance, track key metrics, and conduct regular reviews to identify areas for improvement and implement appropriate strategies. Oversee the entire product lifecycle for fintech products, from ideation and development to launch and optimization.Monitor performance and ensure every sales officer/RM has sufficient sources to leads. Manage Contact Centre Activities Develop and implement product strategies that align with business goals and market needs.Establish and maintain quality assurance processes and standards. Provide necessary support and guidance to the agencies. Provide support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Conduct regular training sessions for onboarding teams to ensure a thorough understanding of processes and compliance requirements.Manage the allocated delinquent portfolio to the agency and drive agency to meet the targets.Supervise and manage all operational activities at the branch. Participate in the development and updating of company policies and procedures.Establish and maintain effective communication channels with senior management, employees, and external partners. Lead and mentor a team of product managers, analysts, and other staff members. Ensure adequate coverage as per requirements. Ensure that all customer interactions and services meet the highest quality standards. Prepare detailed reports and presentations on product performance, market trends, and strategic initiatives. Provide proactive customer outreach. Provide training and support to sales teams on product features, benefits, and best practices. Focus on revenue generation and profitability within the region. Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Co-ordination with Treasury team for Branch Cash limits Develop customer communication, marketing initiatives to achieve business goals. Petty cash Statements control and Implementation of petty cash expenses policy - Ensuring checks and controls on petty cash expenses as per policy Analyse the market, portfolio to identify potential opportunities. Ensure compliance with regulatory and company policies. Build and maintain positive relationships with relevant government agencies and regulators. Collect and analyze customer feedback.Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction. Training & Development of agents engaging with customers. Ensure compliance with regulatory requirements and company policies. Actively support time to time implementation of regulatory & compliance requirements in lieu with co-lending partners. Project Implementation.Prepare and present regular reports on sales performance and market trends.Develop and implement strategies to improve customer service and satisfaction.Maintain a high level of customer service quality. Establish and maintain a Centre of Excellence (CoE) to drive continuous improvement in operational processes, customer experience, and efficiency. Ensure the availability and accuracy of critical data and reports to aid decision-making and performance tracking. Lead by example and foster a continual improvement culture. Responsible for the finance of CNC, VMC, HMC, CNC laser cutting, woodworking, injection molding machines, diesel gensets, rooftop solar panels, and business loans catering to the MSMEs. Maintain accurate and up-to-date records of all collections activities. Stay informed about regulatory changes affecting customer onboarding and implement necessary adjustments. Ensure adequate training is provided through regular training sessions for new hires and existing employees. Manage budgets and resources for product development and marketing activities.Take responsibility and ownership for own actions, performance, and behaviors. Identify training needs and organize training programs for the sales team to enhance their skills and knowledge. Establish quality standards and guidelines for the contact centre operations.Stay updated on regulatory and compliance requirements applicable to the financial services industry, ensuring products adhere to legal and regulatory frameworks. Ensure all sales activities and loan processes comply with regulatory and company policies.Analyze financial statements, credit reports, and other data to evaluate creditworthiness.Work closely with legal teams to handle any legal issues related to collections.Streamline the sales process from lead generation to closure.Enable monthly reconciliations & partner payouts.Ensure loan disbursal for the relevant branches for all type of existing products. Monitor branch financials, including disbursements, collections, and expenses.Conduct regular market analysis to stay abreast of industry trends and competitor activities. Managing the sales operations across the designated area, with a focus on promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Sourcing business & lead generation for sales team from channel partners, manufacturing suppliers, traders, etc.Provide training and support to the Sales team, equipping them with the necessary product knowledge and assisting in driving effective product positioning and sales strategies.Manage a team of Team leaders and Sales associates.To centrally coordinate with all channel partners, referrers and third-party sales channels for lead generation. Ensure the protection of customer and company data in compliance with data privacy laws. Collaborate with cross-functional teams, including marketing, sales, and engineering, to ensure successful product development and launch. Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to ensure regulatory compliance with risk, legal, compliance and other departments. Process and system development. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Conduct needs assessments to identify training gaps and design targeted training programs for sales teams.Implement strategies to enhance overall branch performance Ops activities. Identify training requirements within the team and get the training conducted. Monitor market trends and customer feedback to identify opportunities for product innovation and improvement. Present data to Senior Management (need Basis). Provide insights and reports to senior management on business performance and market conditions. Adhere to all company policies and procedures related to collections. Use data-driven insights to inform strategic decisions. Maintain a professional and courteous demeanor when interacting with customers. Resolve escalated issues related to onboarding and collaborate with other departments to address customer concerns.Managing customer escalations and reverting to the central team. Meet Resolution% target. Ensure compliance with all regulatory requirements and internal policies. Address and resolve customer inquiries and issues promptly. Recruit, train, and manage branch staff. Ensure the branch operates within budget. Generate & maintain healthy leads for the sales team ensuring they have qualified opportunities to work upon. Supervise and manage all operational activities at the Customer onboarding. Ensure adherence to all relevant regulatory guidelines and internal policies. Co-ordinate the activities of the Customer Service team. Conduct training sessions about new products and strengthen existing product information. Track competition, industry metrics, forecasts and qualitative market data for different segments. Identify and develop strategic partnerships and alliances. Liaison with support groups including business intelligence unit, legal, operations and technology to ensure your strategy is understood and executed. Focus on revenue generation and profitability within the Branch. Monitoring fraud controls and sharing learning with vertical to identify trend in frauds and avoid such frauds to hit the system in future - Ensuring 100% adherence to the process by the team. Timely reporting of frauds / actions taken and report to respective vertical and update the Status in Monthly Branch Accounts MIS.Monitor and analyze key performance indicators (KPIs) and trends, making data-driven decisions to enhance performance. Repossession of assets. Collaborate with Marketing to develop and execute product-specific marketing plans, campaigns, and promotional activities to enhance product visibility and drive customer acquisition.Develop and implement training materials and modules focusing on product knowledge, sales techniques, compliance, and customer service. Developing relationships with various sourcing channels i.e., suppliers, new & existing customers for business development.Ensure compliance with regulatory requirements and industry standards for fintech products. Provide strategic direction and leadership for all operational activities across the NBFC.Plan training sessions (both in-person and virtual) to new hires and existing staff. Identify operational risks and implement risk mitigation strategies.Collaborate with cross-functional teams to streamline processes and achieve business objectives. Continuously evaluate the effectiveness of training programs and make improvements where necessary. Prepare and present periodic performance reports to senior management. Evaluate customer feedback and identify ways to maximize customer satisfaction. Provide strategic direction and leadership for all CPU activities across the Operations. Ensure personal visits to customers followed by trail update.Ensure that standard operating procedures are followed and zero process breach. Oversee and manage the peoples or operational units, ensuring alignment with the processes and activities. Drive sales growth of LAP and meet revenue targets. Set the processes of Post disbursement activities and ensure the end-to-end process loop. Handle escalated customer issues and ensure timely resolution. Manage a team of sales professionals. Implement strategies to enhance operational performance, productivity, and efficiency. Develop, implement, and oversee an effective Expected Credit Loss (ECL) framework. Prepare credit proposals and presents to credit committees. Ensure strict adherence to all NBFC regulations, legal requirements, and int

More jobs in North Delhi

View all jobs in North Delhi →

More jobs at Poonawalla Fincorp

View all Poonawalla Fincorp jobs →

Frequently Asked Questions

What are the eligibility criteria for the Team Manager - Virtual Sales job at Poonawalla Fincorp?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-3 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Team Manager - Virtual Sales at Poonawalla Fincorp?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Manager - Virtual Sales at Poonawalla Fincorp.

Is prior experience required for this position?

This role requires around 2-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Team Manager - Virtual Sales role at Poonawalla Fincorp?

You can apply directly using the Apply Now button on this page, which will take you to Poonawalla Fincorp's application process for this role.