What are the eligibility criteria for the Team Manager - Training and Quality job at Poonawalla Fincorp?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 10 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Team Manager - Training and Quality at Poonawalla Fincorp?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Manager - Training and Quality at Poonawalla Fincorp.

Is prior experience required for this position?

This role requires around 10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Team Manager - Training and Quality role at Poonawalla Fincorp?

You can apply directly using the Apply Now button on this page, which will take you to Poonawalla Fincorp's application process for this role.

Team Manager - Training and Quality at Poonawalla Fincorp

Job Description

Principal Accountabilities

Build and execute a comprehensive sales strategy for the designated Branch. Recruit, train, and handle a team of sales officers and executives. Foster and keep up solid relationships with core client organisations, partners, and stakeholders. Monitor performance and guarantee every sales officer has sufficient leads to reach targets. Streamline the sales process from lead generation to closure. Ensure compliance with all regulatory needs and internal policies. Recruit, train, create & run a steady sales team Spot and create strategic partnerships and alliances. Drive sales team to deliver on budget as per organizational needs Centre on revenue generation and profitability within the Branch. Oversee sales team for process adherence as per enterprises laid out process Monitoring of all hygiene parameters like PDD adherence & process governance for the area Concentrate on revenue generation and profitability within the area Handling the sales operations spanning the designated area, with a concentrate on promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Recruiting, training, and handling DSAs to ensure the achievement of sales targets and adherence to company policies and guidelines. Solid market connect and domain know-how, geographic intelligence Recognising potential business customers within the area and establishing robust relationships to facilitate the sale of unsecured loan products. Conducting thorough financial assessments of potential client organisations and customizing suitable loan solutions that cater to their specific business needs and financial capabilities. Achieving and surpassing individual sales targets through effective relationship management and sales strategies. Delivering regular updates and reports on market dynamics, customer feedback, and DSA performance to the management team.Supervise and run all operational activities at the Customer onboarding. Offer robust leadership, guidance, and support to ensure the achievement of sales targets Guarantee loan disbursal for the relevant cases for all type of existing products. Relationship management of DSAs, Connectors, Dealer DSAs, DSEs in the city/area Secure compliance with regulatory and company policies. Monitor the Quality of sourcing to be as per organization’s expectations Oversee the entire customer onboarding lifecycle, from application submission to account activation. Creating solid & positive relationships with strategic customers Monitor and handle loan disbursements and reconciliation of payment.Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Shape and execute a comprehensive sales strategy for the designated region. Build customer communication, marketing initiatives to reach business goals. Recruit, train, and run a team of sales managers and executives. Analyse the market, portfolio to spot potential openings. Assist in the development and management of the Loan Against Property (LAP) product portfolio. Conduct in-depth market research and analysis. Conduct market research to recognise customer needs and a competitive landscape. Foster and sustain robust relationships with key customers and stakeholders. Collaborate with sales, marketing, and operations teams to design and implement product strategies. Collaborating with internal teams to streamline the loan application and approval process, securing compliance with regulatory guidelines and company policies. Monitor product performance and make data-driven recommendations for improvements. Ensure compliance with regulatory needs and internal policies. Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction.Prepare detailed reports and presentations on product performance and market trends. To centrally liaise with all channel partners, referrers and third-party sales channels for lead generation.Running the Credit Card Sales for the location/State. Supervise and oversee all operational activities at the branch.Monitor and analyze sales performance metrics.Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to secure regulatory compliance with risk, legal, compliance and other departments. Shape and implement strategic plans for machinery loan and medical equipment financing products. Conduct training sessions about new products and strengthen existing product information. Build and execute a comprehensive sales strategy for the designated region.Deliver training and support to sales teams on product features and benefits. Conduct market research to recognise trends, chances, and customer needs in the machinery loan and medical equipment sectors. Secure credit card issuance, delivery & requisite services in-order to serve the customer.Recruit, train, and run a team of sales managers and executives. Guarantee compliance with regulatory and company policies. Streamline the sales process from lead generation to closure. Uphold a high level of customer service quality. Run a team of Team leaders and Sales associates.Spot and create strategic partnerships and alliances. Address and resolve customer inquiries and issues promptly. Scout for potential partners on co-lending prospects throughout STPL, BL, TWL, etc. Recruit, train, and handle branch staff. Recognise operational risks and implement risk mitigation strategies. Offer leadership, guidance, and support to the team. Set performance targets for the branch and track performance against core metrics. Oversee the development of new products and enhancements to existing products. Conduct in-depth market research and analysis.Shape strategies to enhance branch performance. Design the SOP of Medical and Machine Loan departments. Monitor branch financials, such as disbursements, collections, and expenses.Design incentives and monthly/quarterly contests to boost the sales team for increasing sales. Analyze CMS reports related to the process and secure discipline adherence.Assist in the development and implementation of digital strategies to enhance business operations and customer engagement.Specialise in revenue generation and profitability within the region. Conduct initial discussions on broader alignments with leadership on process & commercial. Facilitate workshops with main stakeholders. Work closely with CPA, Credit, Sales, marketing, Policy, Risk, Recovery, Legal and customer service teams to secure successful product progress on MOM/YOY basis. Oversee the development and implementation of strategic plans for secured and unsecured lending operations, guaranteeing alignment with the company’s overall objectives and development targetsOutline SOP’s & kick start necessary process documentations. Driving Credit card business through DMA & Open market channel.Track competition, industry metrics, forecasts and qualitative market data for different segments.Source necessary alignments & approvals on process documents. Facilitate legal discussions on documentation like BPA, Escrow, POA, Addendums for execution. Conduct effective resource planning to maximize the productivity of resources. Support the management of digital projects from conception through to completion, ensuring they are delivered on time and within budget. Facilitate detailed UAT session & document observations & necessary fixes if any along with timelines & ownership. Conduct monthly performance reviews of Team leaders to evaluate their performance. Collaborate with several departments to pinpoint digital prospects and integrate digital solutions. Build and implement streamlined processes to enhance the effectiveness and effectiveness of customer onboarding operations. Support go-live also monitor & address any initial glitches. Monitor and analyze digital trends and technologies to recommend innovative solutions.Ensure that the NBFC complies with all relevant national and state laws, regulations, and industry standards. Develop and uphold relationships with Original Equipment Manufacturers (OEMs), dealers, DSA and customers. Run daily operations, guaranteeing regulatory compliance and optimizing effectiveness Foster and keep up solid relationships with core client organisations and stakeholders.Overseeing the team of on-roll team members. Create and run budgets for the division, guaranteeing financial goals are met Securing product trainings in regular intervals. Ensure the branch operates within budget. Annual budgeting for business numbers, Cost of acquisition.Spot operational risks and implement risk mitigation strategies. Contact customers with delinquent accounts to collect outstanding payments. Reach progress and hit sales targets by successfully overseeing the sales team. Oversee daily operations of the collections department.Monitor and handle loan disbursements and collections. Collaborate with cross-functional teams, among them compliance and Business. Efficient monitoring on disbursement & reconciliation activities.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Guarantee the performance against core metrics. Project Implementation. Assist in the management of digital marketing campaigns, among them social media, email marketing, and online advertising. Build and implement sales strategies to reach business targets.Process and system development. Give strategic direction and leadership for all operational activities throughout the NBFC. Analyze market trends and competitor activities to pinpoint prospects for expansion. Pinpoint training criteria within the team and get the training conducted. Guarantee strict adherence to all NBFC regulations, legal expectations, and internal policies. Lead and motivate the sales team to meet and exceed sales targets. Present data to Senior Management as needed. Give training and development to enhance team performance. Build and implement strategic plans to maximize collections. Monitor and analyze sales performance metrics. Train and coach collections staff to secure streamlining and compliance. Monitor and analyze sales performance metrics.Liaison with support groups such as business intelligence unit, legal, operations and technology to secure your strategy is understood and executed.Recognise and pursue new business chances or partnerships that align with the organization’s goals Conduct hindsight audits on a range of business operations and transactions to evaluate the outcomes against initial expectations and industry benchmarks. Collaborate with internal stakeholders to gather relevant data, documentation, and perspectives for retrospective analysis. Driving compliant & quality process in Channel/Vendor guaranteeing to uphold minimum delinquency & NPA. Assess the adequacy and effectiveness of controls, risk management practices, and decision-making processes. Recognise, assess, and mitigate legal risks associated with the company's operations, contracts, and transactions. Negotiate payment plans and arrangements with customers.Reconciliation of MIS Reports: Guarantee accuracy and consistency of MIS reports with financial records. Lead cross-functional teams to reach project milestones and objectives, fostering collaboration and streamlining throughout departments Handle operational teams and allocate resources to different branches, divisions, and teams.Handling Collections Issues: Address and resolve issues related to collections, such as overdue accounts and disputes. Monitor industry trends and developments, pinpointing prospects for the organization to stay competitive Oversee a team of Team leaders and Sales associates. Allocation Mapping: Assign tasks and responsibilities to team members based on their competencies and workload.Assist in running the funding operations for the Non-Banking Financial Company (NBFC), guaranteeing efficient allocation and utilization of funds. Supervise and handle all operational activities at the branch. Support the development and implementation of supply chain financing strategies to optimize working capital and upgrade cash flow.Analyze CMS reports related to the process and guarantee discipline adherence. Empanelment of new channel partners for acquiring cards market share. Collaborate with suppliers, vendors, and financial institutions to negotiate terms and secure funding.Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Secure compliance with regulatory and company policies. Monitor and analyze financial performance, recognising chances for cost savings and effectiveness improvements. Shape and execute a comprehensive sales strategy for the designated Branch.Guarantee the branch adheres to all NBFC regulations and company policies. Uphold a high level of customer service quality.Prepare reports and presentations on the progress and impact of digital initiatives.Streamline the sales process from lead generation to closure.Prepare financial reports and presentations for senior management, highlighting key metrics and performance indicators. Guaranteeing monthly/annual target achievement of the team. Monitor and handle agency performance, among them setting and tracking KPIs. Follow Up with Team for Resolutions: Track progress and guarantee timely resolution of issues. Implementation of the decisions taken by the management. Preparation of Daily Fund Flow Statement reports and control of revenue leakage Pinpoint areas of improvement and give actionable recommendations to enhance operational productivity and mitigate risks. Setting up of Collection infrastructure in allocated locations. See to it that hindsight audit activities are conducted in compliance with internal policies and regulatory criteria. Guarantee all Collection agencies and collection activity carried out by the agency and team is as per the regulatory norms. Lead, mentor, and handle a team of Relationship Managers to deliver on individual and team sales targets. Conduct monthly performance reviews of Team leaders to evaluate their performance.Set and monitor performance targets for each branch, division, and department.Regular FLDG tracking & monitoring.Offer support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Create and execute sales and marketing strategies to promote machinery loan and medical equipment financing products. Lead by example and foster a continual improvement culture.Prepare and submit regular reports on branch operations to senior management. Cultivate and keep up relationships with main stakeholders, covering borrowers, partners, regulators, and internal teamsCo-ordinate the activities of the Customer Service team. Negotiate with debtors to arrange for debt repayments or establish repayment plans. Data Allocation: Organize and allocate data to the appropriate team members or systems. Ensure compliance with all regulatory needs and internal policies.Secure all collections activities are conducted in accordance with legal and ethical standards. Shape and oversee the Loan Against Property (LAP) product portfolio for commercial clients.Review, draft, and negotiate different legal agreements, such as loan agreements, vendor contracts, and employment agreements. Securing timely banking of cash / cheque on daily basis and timely submission of Fund Flow Statement Resolve customer complaints and queries related to debt collection.Implement Digital & non digital interventions to create operational efficiencies Compile comprehensive audit reports detailing findings, recommendations, and suggested corrective actions.Build and execute a comprehensive product strategy in alignment with the company's business objectives and market expectations. Lead development and operationalization of new products Shape and implement sales strategies to attain business targets for shopkeeper business loans.Communicate audit results to senior management and work collaboratively to implement recommended changes. Portfolio tracking & monitoring & activate necessary controls as applicable.Create and implement a comprehensive strategic plan for the business, aligned with the overall objectives of the organization.Address and resolve customer inquiries and issues promptly. Conduct market research, competitor analysis, and customer perspectives to spot emerging trends, customer needs, and potential product openings. Recruit, train, and run branch staff. Evaluate customer feedback and spot ways to maximize customer satisfaction. Document all customer interactions and payment arrangements. Conduct market research to pinpoint customer needs, competitive landscape, and emerging trends in the commercial real estate sector. Update customer accounts with payment information. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Adapting to new technological changes. Recognise training needs and build training programs for the sales team. Support Relationship Managers in acquiring new clients and running existing relationships.Location visits to check adherence of process as laid down by the company Lead and motivate the sales team to attain targets and revenue goals.Pinpoint and shape strategic partnerships and alliances.Collaborate with sales, marketing, and operations teams to design and implement product strategies that drive expansion and profitability. Collaborate with cross-functional teams, covering Sales, Marketing, Operations, and Technology, to define product criteria, features, and pricing strategies.Establish main performance indicators (KPIs) and metrics to monitor the performance of lending operations and deliver regular reporting and perspectives to senior management Develop network for 24X7 disbursement of loans Monitor product performance and make data-driven recommendations for improvements and innovations.Deliver leadership, guidance, and support to the team. Run and oversee legal disputes, litigation, and regulatory inquiries involving the NBFC. Should be able to collate, extract & modify data from different sources Prepare and present reports on collections activities and progress.Oversee the daily operations of the contact center, guaranteeing efficient and effective service delivery. Create and implement streamlined processes to enhance the streamlining and effectiveness of customer onboarding operations. Hire, train, and oversee contact center staff, covering team leaders and agents. Money Receipt collection and deposition management – ensuring timely deposition to avoid financial loss Spot openings for business progress within the branch's market. Make sure that standard operating procedures are followed and zero process breach. Drive the end-to-end product development lifecycle, covering ideation, concept development, market analysis, product design, and launch. Participate in Exhibitions spanning Pan India to increase the visibility of PFL brand. Set performance targets for the branch and track performance against main metrics.Secure all products comply with regulatory criteria and oversee risks associated with machinery loans and medical equipment financing. Create and conduct legal compliance training programs for employees. Monitor product performance and key performance indicators (KPIs) to spot areas for improvement and secure business goals are met. Recognise suit of innovative solution to increase Operation efficiencies Guarantee compliance with regulatory expectations and internal policies related to LAP products. Work together with internal & external stakeholders for any escalations from co-lent customers or partner teams.Guarantee compliance with regulatory expectations and internal policies related to funding and supply chain operations. Collaborate with cross-functional teams, among them compliance and IT, to guarantee onboarding procedures align with regulatory standards and NBFC policies.Monitor and evaluate the performance of Relationship Managers against set targets and KPIs. Secure high levels of customer satisfaction through first-rate service. Assist in the management of supply chain processes, such as procurement, logistics, and inventory management. Monitor core performance indicators (KPIs) related to onboarding, recognising trends and implementing improvements. Assist in credit appraisal, approval, and monitoring processes. Implement strategies to increase the branch's portfolio.Develop and uphold sound relationships with main clients and stakeholders. Address client organisation needs and resolve issues promptly. Conduct feasibility studies and business case assessments to evaluate the viability and profitability of new product initiatives.Build strategies to enhance branch performance. Reach progress and hit sales targets by successfully overseeing the sales team. Produce written reports when required. Escalate difficult or involved collection cases to supervisors.Recruit, train, and run a team of sales officers and executives.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Oversee the dialer team accountable for handling the automated dialing system and optimizing dialing campaigns for maximum streamlining.Sustain job know-how, report to supervisors, and forward unresolved queries/requests/complaints to specialists. Foster and keep up solid relationships with core client organisations, partners, and stakeholders. Monitor product performance, track main metrics, and conduct regular reviews to pinpoint areas for improvement and implement appropriate strategies. Oversee the entire product lifecycle for fintech products, from ideation and development to launch and optimization.Monitor performance and ensure every sales officer/RM has sufficient sources to leads. Oversee Contact Centre Activities Create and implement product strategies that align with business goals and market needs.Establish and keep up quality assurance processes and standards. Offer necessary support and guidance to the agencies. Deliver support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Conduct regular training sessions for onboarding teams to ensure a thorough understanding of processes and compliance needs.Handle the allocated delinquent portfolio to the agency and drive agency to meet the targets.Supervise and run all operational activities at the branch. Participate in the development and updating of company policies and procedures.Establish and sustain effective communication channels with senior management, employees, and external partners. Lead and mentor a team of product managers, analysts, and other staff members. Secure adequate coverage as per criteria. Make sure that all customer interactions and services meet the highest quality standards. Prepare detailed reports and presentations on product performance, market trends, and strategic initiatives. Deliver proactive customer outreach. Give training and support to sales teams on product features, benefits, and best practices. Concentrate on revenue generation and profitability within the region. Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Co-ordination with Treasury team for Branch Cash limits Create customer communication, marketing initiatives to deliver on business goals. Petty cash Statements control and Implementation of petty cash expenses policy - Guaranteeing checks and controls on petty cash expenses as per policy Analyse the market, portfolio to pinpoint potential prospects. Guarantee compliance with regulatory and company policies. Establish and keep up positive relationships with relevant government agencies and regulators. Collect and analyze customer feedback.Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction. Training & Development of agents engaging with customers. Guarantee compliance with regulatory expectations and company policies. Actively support time to time implementation of regulatory & compliance criteria in lieu with co-lending partners. Project Implementation.Prepare and present regular reports on sales performance and market trends.Build and implement strategies to strengthen customer service and satisfaction.Keep up a high level of customer service quality. Establish and sustain a Centre of Excellence (CoE) to drive continuous improvement in operational processes, customer experience, and effectiveness. Ensure the availability and accuracy of critical data and reports to aid decision-making and performance tracking. Lead by example and foster a continual improvement culture. Accountable for the finance of CNC, VMC, HMC, CNC laser cutting, woodworking, injection molding machines, diesel gensets, rooftop solar panels, and business loans catering to the MSMEs. Uphold accurate and up-to-date records of all collections activities. Stay informed about regulatory changes affecting customer onboarding and implement necessary adjustments. Ensure adequate training is provided through regular training sessions for new hires and existing employees. Oversee budgets and resources for product development and marketing activities.Take responsibility and ownership for own actions, performance, and behaviors. Pinpoint training needs and organize training programs for the sales team to enhance their abilities and understanding. Establish quality standards and guidelines for the contact centre operations.Stay updated on regulatory and compliance expectations applicable to the financial services industry, ensuring products adhere to legal and regulatory frameworks. Guarantee all sales activities and loan processes comply with regulatory and company policies.Analyze financial statements, credit reports, and other data to evaluate creditworthiness.Work closely with legal teams to handle any legal issues related to collections.Streamline the sales process from lead generation to closure.Empower monthly reconciliations & partner payouts.Ensure loan disbursal for the relevant branches for all type of existing products. Monitor branch financials, such as disbursements, collections, and expenses.Conduct regular market analysis to stay abreast of industry trends and competitor activities. Handling the sales operations spanning the designated area, with a concentrate on promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Sourcing business & lead generation for sales team from channel partners, manufacturing suppliers, traders, etc.Deliver training and support to the Sales team, equipping them with the necessary product grasp and assisting in driving effective product positioning and sales strategies.Oversee a team of Team leaders and Sales associates.To centrally liaise with all channel partners, referrers and third-party sales channels for lead generation. Ensure the protection of customer and company data in compliance with data privacy laws. Collaborate with cross-functional teams, such as marketing, sales, and engineering, to secure successful product development and launch. Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to ensure regulatory compliance with risk, legal, compliance and other departments. Process and system development. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Conduct needs assessments to spot training gaps and design targeted training programs for sales teams.Implement strategies to enhance overall branch performance Ops activities. Pinpoint training criteria within the team and get the training conducted. Monitor market trends and customer feedback to spot openings for product innovation and improvement. Present data to Senior Management (need Basis). Give findings and reports to senior management on business performance and market conditions. Adhere to all company policies and procedures related to collections. Use data-driven observations to inform strategic decisions. Keep up a professional and courteous demeanor when interacting with customers. Resolve escalated issues related to onboarding and collaborate with other departments to address customer concerns.Overseeing customer escalations and reverting to the central team. Meet Resolution% target. Secure compliance with all regulatory criteria and internal policies. Address and resolve customer inquiries and issues promptly. Recruit, train, and oversee branch staff. Secure the branch operates within budget. Generate & keep up healthy leads for the sales team guaranteeing they have qualified openings to work upon. Supervise and run all operational activities at the Customer onboarding. Guarantee adherence to all relevant regulatory guidelines and internal policies. Co-ordinate the activities of the Customer Service team. Conduct training sessions about new products and strengthen existing product information. Track competition, industry metrics, forecasts and qualitative market data for different segments. Pinpoint and shape strategic partnerships and alliances. Liaison with support groups such as business intelligence unit, legal, operations and technology to secure your strategy is understood and executed. Specialise in revenue generation and profitability within the Branch. Monitoring fraud controls and sharing learning with vertical to spot trend in frauds and avoid such frauds to hit the system in future - Securing 100% adherence to the process by the team. Timely reporting of frauds / actions taken and report to respective vertical and update the Status in Monthly Branch Accounts MIS.Monitor and analyze key performance indicators (KPIs) and trends, making data-driven decisions to enhance performance. Repossession of assets. Collaborate with Marketing to build and execute product-specific marketing plans, campaigns, and promotional activities to enhance product visibility and drive customer acquisition.Create and implement training materials and modules focusing on product grasp, sales techniques, compliance, and customer service. Building relationships with a range of sourcing channels i.e., suppliers, new & existing customers for business development.Ensure compliance with regulatory needs and industry standards for fintech products. Deliver strategic direction and leadership for all operational activities spanning the NBFC.Plan training sessions (both in-person and virtual) to new hires and existing staff. Spot operational risks and implement risk mitigation strategies.Collaborate with cross-functional teams to streamline processes and reach business objectives. Continuously evaluate the effectiveness of training programs and make improvements where necessary. Prepare and present periodic performance reports to senior management. Evaluate customer feedback and recognise ways to maximize customer satisfaction. Offer strategic direction and leadership for all CPU activities over the Operations. Ensure personal visits to customers followed by trail update.Make sure that standard operating procedures are followed and zero process breach. Oversee and handle the peoples or operational units, ensuring alignment with the processes and activities. Drive sales expansion of LAP and meet revenue targets. Set the processes of Post disbursement activities and secure the end-to-end process loop. Handle escalated customer issues and ensure timely resolution. Oversee a team of sales professionals. Implement strategies to enhance operational performance, productivity, and effectiveness. Shape, implement, and oversee an effective Expected Credit Loss (ECL) framework. Prepare credit proposals and presents to credit committees. Guarantee strict adherence to all NBFC regulations, legal expectations, and int

Location for this Team Manager - Training and Quality opening: Delhi.

Team Manager - Training and Quality

Poonawalla Fincorp — Delhi, NORTH DELHI

Job Description

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