Senior Manager - Securities Services Operations

Main Responsibilities

Processes 

Fund Services:
•    To produce service / reports to Country Stakeholders/client organisations in accordance with requirement and timeline as agreed in Services Level Memorandum and guarantee reporting deadlines are met. 
•    To secure accurate calculation and posting entries in relation to valuation among them management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum and related documents such as fund’s SLM. 
•    To guarantee accurate capturing of trades / prices / Corporate Actions/ FX rates data and relevant accounting entries for the purpose of delivering accurate Net Asset Value calculation.
•    Tasked with the daily maintenance of full accounting and customer records of several investment funds books covering general ledgers, cash positions, distribution records, investment records and pricing records of investments and support in fund administration related matters,  such as recording and processing transactions, obtaining and verification of relevant documentation thereof and ensuring that investments are correctly recorded and priced, and accounted for Purchase and sale of listed or unlisted securities, Corporate Actions, Forward FX deals, OTC deals (Swaps, Options etc) and relevant accounting entries for the purpose of offering accurate Net Asset Value calculation.
•    Execute detailed review of the reports to CPC/client organisations such as: Verification trades to relevant supporting, Secure valuation of investments being checked to third party sources, Ensure appropriate accounting for intricate investment, Secure compliance with internal investment restrictions, external regulations and international accounting standards, if applicable.  Recognise issues and report to senior/supervisor with suggested solutions. 
•    Accountable for fundamental cash monitoring for the assigned clients, i.e. monitoring cash positions of client organisations and prepare cash projection reports.
•    To be accountable for daily activities, cash & trade reconciliation.
•    Preparing Portfolio Valuations, investment compliance reports or other reporting, as required.
•    To calculate the Net Asset Value (on a daily, weekly, monthly or other basis as agreed) and produce service / reports to CPC/client organisations in accordance with requirement and timeline as agreed in Services Level Memorandum.
•    To guarantee proper and accurate calculation and posting of management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum. 

•    Recording and disbursing dividends either by payment or re-investment.
•    Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.
•    To secure fund administration services fees are settled by the client organisation on timely manner.
•    Communicate with CPC and other relevant parties on daily operational issues (under appropriate supervision of Senior/Manager) and regular services review. 
•    To liaise with internal customers/stakeholders and senior team members to guarantee completion of involved or exceptions-based process actions. 
•    To ensure clear and smooth communication with Fund Accounting Team, Transfer Agency Team, Fund Compliance Team, Custody Team and other operations team for timely updating / maintenance of customer records.
•    To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.
•    Handle and avoid risks to client organisations, Bank / Group by guaranteeing prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.
•    To give accurate statistics relating to Main Risk Indicator (KRI) and Core Performance Indicator (KPI) to help measuring and meet division objectives.
•    To drive Process streamlining and initiatives
•    To conduct RCA and concentrate on reduction of repeated errors

Strategy
•    Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the job 

Business
•    Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

People and Talent 
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Risk Management
•    To ensure all control/operating procedure and documentations are properly followed.
•    To guarantee compliance to all established procedures, regulations and the Group Guidelines. 
•    To keep track of changes (internal and external) affecting Clients and communicate such changes along with impact analysis, on a pro-active basis, through newsflashes, market perspectives, operations guides and through other routine communication. 
•    Responsibilities relating to spotting, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the job the individual plays in running them. For example -The capacity to interpret the Group’s financial information, pinpoint key issues based on this information and put in place appropriate controls and measures. All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the Process risk control owner under the Group’s Risk Management Framework (such as relevant Operational Risk Framework ownership for Liquidity risk

Governance 
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, secure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 
•    Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Tasked with assessing the effectiveness of the Group’s arrangements to provide effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory expectations and expectations relevant to the post.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, such as regulatory and business conduct, over Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    To provide in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client organisation expectations. 
•    Efficiently and collaboratively pinpoint, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    SSO Management team in HUB, Group and Country.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in SSO,
•    Carry out other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    To monitor if all the cut-offs have been met with.
•    To see to it that the DOI’s are updated whenever procedures change.
•    To have control over pending instructions and follow up for the same.
•    To track / report and escalate errors and volumes on a daily basis.
•    To plan effective resourcing of staff to handle high volumes during peak time.
•    To ensure staff follow all control measures and implement any new control as required.

•    Compliance with the Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified. 
•    Upholding the Values of the Group and Company at all times 
•    Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. 
•    Compliance with all applicable Rules/ Regulations and Company and Group Policies.
•    Carry out all back-up related activities and support other sites and processes as and when suggested by line manager.
•    To oversee risk and compliance in the processes and put in controls to uphold the same by keeping up low error rate.
•    Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
•    Carry out tasks and projects as required by the Line Manager from time to time.
•    Adhere Group code of Conduct as specified in the Group policies.

Capabilities and Experience

•    Spot Openings 
•    Communication
•    Collaborate
•    Hand over Sustainably
•    Attain Results
•    Solve Problems

Qualifications

7 to 10 years (for Manager) of relevant work exposure to the following areas:

•    Good grasp of fund administration services such as fund valuation Mutual / Hedge funds and offshore private funds;
•    Good attention to detail with high levels of accuracy;
•    Aptitude to work independently with minimal supervision and able to handle variety of fast changing situations in terms of work pressure and client organisations’ needs;
•    Robust communication, client organisation servicing and problem-solving capabilities;
•    Outstanding inter-personal and communication abilities and the capacity to adapt these to collaborate with both external and internal client organisations;
•    The capacity to adhere to established procedures but also to think proactively and to communicate suggested procedural changes
•    Handling Team size of 10 -15 people. Should have conducted appraisal / merit discussion directly.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our client organisations, communities, and each other. We question the status quo, love a challenge and enjoy finding new chances to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you collaborate with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client organisation at the heart of what we do
• Never settle, continuously striving to enhance and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to establish for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off among them annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human capabilities, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your development, with prospects to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, throughout our teams, business functions and geographies - everyone feels respected and can realise their full potential.