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The Senior Manager Sales position sits in the Marriott India office in Mumbai.
Tasked with proactively soliciting and overseeing large group/catering related openings with significant revenue potential. Manages group/catering prospects not handled by an Event Booking Center (EBC). Actively up-sells each business chance to maximize revenue opening. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Tasked with driving customer/guest loyalty by providing service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
• High school diploma or GED; 2 years track record in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to successfully run the business chance.
• Responds to incoming group/catering openings for the property that are outside parameters of the .
• Handles all prospects if property does not participate in an EBC.
• Identifies, qualifies and solicits new group/catering business to attain personal and each property’s revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best openings for each property based on market conditions and individual property needs.
• Uses negotiating abilities and creative selling abilities to close on business and negotiate contracts.
• Handles involved business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to equip future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales chances.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by producing service excellence throughout each customer experience.
• Provides first-rate customer service in order to grow share of the account.
• Executes brand’s Customer Service Standards and property’s Brand Standards.
• Executes and supports the business Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and guaranteeing their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while establishing a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to guarantee sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with core internal and external stakeholders.
• Uses sales resources and administrative/support staff.
• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and offering access to opening. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, among them disability, veteran status, or other basis protected by applicable law.
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll provide on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career openings that hold our hotels and the service we give to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Manager Sales at Marriott India.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Marriott India's application process for this role.