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Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades

Tata Capital — Bengaluru, BENGALURU

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Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Job Purpose
•   To manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the HL/HE process.
 Responsibilities

    Core Responsibilities:

  • Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
  •  Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
  • Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
  • Coordinate with  the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
  • Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
  • Conduct impact analysis  and accordingly update systems after approval from the business team
  • Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
  • Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested
  • Ensure compliance to all Audit / NHB/ IRB regulations.

 

Frequently Asked Questions

What are the eligibility criteria for the Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades job at Tata Capital?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades at Tata Capital?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades at Tata Capital.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades role at Tata Capital?

You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.