Manager - PLCS - Growth

Job Description

Job Purpose “This position is open with Bajaj Finance ltd.” Duties and Responsibilities 1) Responsible for sales activities through call-center for Banking / non-banking products 2) Campaign management for call-centre. 3) Data Management & Vendor management. 4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5) COA management 6) Conceptualize and develop promotional campaigns for all the channels 7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity 9) Initiate and lead various process enhancement and system development projects for both the channels 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost 11) Monitoring performance and suggest corrective action for: • Key business metrics • Product and portfolio performance • Employee – Call Centre teams productivity • Compliance, policies, guidelines & processes 12) Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: 13) Understanding of CRM & lending system - Salesforce.com / UNICA 14) Understanding of campaign management in Dialer 15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements 16) Tracking all important matrix of business on regular basis 17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement 18) Need to have excellent excel and PowerPoint skills Required Qualifications and Experience 1) Responsible for sales activities through call-center for Banking / non-banking products 2) Campaign management for call-centre. 3) Data Management & Vendor management. 4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5) COA management 6) Conceptualize and develop promotional campaigns for all the channels 7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity 9) Initiate and lead various process enhancement and system development projects for both the channels 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost 11) Monitoring performance and suggest corrective action for: • Key business metrics • Product and portfolio performance • Employee – Call Centre teams productivity • Compliance, policies, guidelines & processes 12) Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: 13) Understanding of CRM & lending system - Salesforce.com / UNICA 14) Understanding of campaign management in Dialer 15) Data extraction from various sources like UNICA