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The Loss Prevention Manager - Courtyard by Marriott Vitthalapur position sits in the Marriott India office in Vitthalapur.
Supports running the daily functions of the department to guarantee protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position centres on ensuring guest and employee satisfaction while achieving the operating budget.
• High school diploma or GED; 2 years exposure to the security/loss prevention or related professional area.
OR
• 2-year degree from an accredited university in Criminal Justice or related major; no experience required.
• Assists in the development and implementation of emergency procedures.
• Assists in recognising ways to continually enhance departmental performance.
• Complies with policies on proper investigative procedures for loss of property assets.
• Maintains proper documentation of property patrols.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Reports any procedure violations to the appropriate management.
• Strives to strengthen service performance.
• Utilizes interpersonal and communication abilities to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Assists in establishing guidelines and training so employees understand expectations and parameters.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicates critical information to Loss Prevention officers based on understanding gained at pre- and post-convention meetings.
• Communicates the importance of safety procedures, detailing procedure codes, securing employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Helps employees and guests obtain necessary medical attention on a timely basis.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a post model to demonstrate appropriate behaviors.
• Emphasizes guest satisfaction during all departmental meetings and centres on continuous improvement.
• Meets quality standards and customer expectations on a daily basis.
• Handles guest problems and complaints productively.
• Interacts with guests to obtain feedback on product quality and service levels.
• Provides services that are above and beyond for customer satisfaction and retention.
• Sets a positive example for guest relations.
• Assists in the management of claims by guaranteeing proper procedures are followed and documented.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
• Administers property policies fairly and consistently.
• Certifies security staff in first aid and CPR.
• Trains security staff to successfully monitor and protect property assets.
• Trains staff on proper patrol procedures.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and offering access to opening. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, among them disability, veteran status, or other basis protected by applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about offering a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always strengthen – all while having fun.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Loss Prevention Manager - Courtyard by Marriott Vitthalapur at Marriott India.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Marriott India's application process for this role.