Lead Convertor
Aditya Birla Group — Mumbai, MUMBAI
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Job Description
Role Objective – PL Lead Convertor
To support Personal Loan conversions by acting as a reliable bridge between backend system and frontline calling teams, ensuring accurate MIS hygiene, timely sharing of journey and calling files, and providing continuous clarifications on lead status, journey stages, and process queries to enable smooth execution and higher conversion rates.
Key Roles & Responsibilities -
- Analyse Insta PL data and share calling?ready journey files with the sales calling team at two?hour intervals to enable timely customer follow?ups and conversions.
- Prepare and analyse PFC Journey data and share it three times a day with the calling team to support prioritization of leads and improve conversion efficiency.
- Prepare, validate, and circulate ML application data dumps three times daily, ensuring the sales calling team has updated and actionable lead information.
- Prepare and share the daily PL disbursal file (agent mapping/journey type/lender/insurance attachment etc.) with the internal stakeholders and calling teams for closure tracking, reconfirmation and reporting.
- Share S2S lead movement and updates with the S2S team and align the same with the calling team to ensure leads are actioned without delay.
- Communicate every two hours with Site Heads and Call Centre Supervisors regarding lead volumes, conversion status, pendency, and calling productivity.
- Coordinate with POD, LOB, ML SPOCs to identify journey issues, lead mismatches or system issues impacting conversions, and get them resolved promptly.
Frequently Asked Questions
What are the eligibility criteria for the Lead Convertor job at Aditya Birla Group?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-3 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Lead Convertor at Aditya Birla Group?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Lead Convertor at Aditya Birla Group.
Is prior experience required for this position?
This role requires around 2-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Lead Convertor role at Aditya Birla Group?
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.
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