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Job Overview
The KYC Operations Manager is an intermediate management-level position tasked with delivering full leadership and direction to a group of employees to deliver Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control group. The overall objective of this role is to make sure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
Oversee and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Execute program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Deliver people management and development responsibilities and make sure group service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Deliver Management Information System (MIS) reporting to senior management and make sure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to make sure regulatory/document qualifications are met
Execute quality reviews on new client and refresh cases, making sure a high level of quality before cases are finalized
Sustain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other group members.
Ability to oversee teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, overseeing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to sustain these standards.
Qualifications:
5-8 years of experience
Education:
Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Operations - Services
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Job Family:
Business KYC
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Time Type:
Full time
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Most Relevant Capabilities
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
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Other Relevant Capabilities
For complementary capabilities, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
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.
View Citi’s
EEO Policy Statement
and the
Know Your Rights
poster.
This opening is for the KYC Operations Manager position in Pune.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a KYC Operations Manager at Citi Bank.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Citi Bank's application process for this role.