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Role description
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Job Title
Branch Manager - Retail Branch Banking
Business Unit
Retail Branch Banking
Reporting To
Cluster Head / Circle Head
Job Function and Role Type
Sales, Supervisory, Extensive Travel Required
Version No
2.0
Position purpose
Oversee branch profitability, client relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.
Key Responsibilities
Achievement of Business Targets
Reach income and contribution targets.
Reach incremental CASA targets.
Make sure portfolio growth and cross-sell ratio.
Cross-sell products like Demat, Credit Cards, and Insurance.
Program / Channel Management
Oversee revenue-generating roles and programs.
Reach channel and cross-sell targets.
Make sure HNW portfolio management and client service.
Complaints and Client Management
Make sure branch sales model compliance.
Handle complaints and make sure timely resolution.
Control attrition and grow existing portfolios.
Organize client meets for feedback.
People Management
Motivate and oversee staff productivity.
Deliver training on capabilities, products, and operations.
Monitor staff turnover and morale.
Review and Control
Review vault, cash, and key registers.
Make sure compliance with banking regulations.
Monitor audit ratings and operational errors.
Review progress against objectives periodically.
Education:
Graduation (minimum).
Certifications:
AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).
Key Competencies
Client delight, Decision-making, Analytical ability, Group management, Cross-sell expertise.
Major Stakeholders
Clients, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.
Capabilities
Refer to the Job Description
This opening is for the IS Risk Manager position in Navi Mumbai.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a IS Risk Manager at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.