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Job Overview
The Fraud Operations Sr Supervisor provides operational/service leadership and direction to a medium sized group). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques and procedures within area of expertise. Strong communication and diplomacy capabilities are required. Generally has responsibility for volume, quality, and timeliness of end results. Work generally affects own group as well as other closely related work teams. Full supervisory responsibility, making sure motivation and development of group through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
Lead and establish a medium sized group of Fraud Agents and make sure they consistently meet performance metrics and deliver effective client service while making the proper risk assessments for Citi’s clients
Manages department projects/processes, monitors and analyzes changes in Fraud trends/call volumes, and provides evaluative judgment based on evaluation of factual information in variable and unique situations. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues and minimize Fraud Loss
Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures; influences resource planning. Persuades and influences others through strong communication and diplomacy capabilities
Establish leaders and their skill set and deliver growth opportunities through guidance and mentorship in conjunction with succession planning
Evaluate group’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc.
Create and execute realistic action steps and timelines for the group with a strict attention to details and performance
Drive organizational change through innovation and process improvement, eliminating friction points for group
Reach group performance excellence to make sure high quality and high-volume productivity
Recruit, hire and build a group of highly productive applicants through coaching, collaboration, and motivation of staff
Fulfilling the clients’ necessities while delivering an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, overseeing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to sustain these standards.
Qualifications:
2-5 years of relevant experience in a Fraud Operations or Leadership role
Proficient project and/or performance management capabilities
Effective written and verbal communication
Influencing and relationship management capabilities
Proficient with Microsoft Office
Education:
Bachelor's/University
degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Services
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Job Family:
Fraud Operations
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Time Type:
Full time
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Most Relevant Capabilities
Please see the qualifications listed above.
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Other Relevant Capabilities
For complementary capabilities, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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This opening is for the Fraud Operations Sr Supervisor position in Pune.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Fraud Operations Sr Supervisor at Citi Bank.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Citi Bank's application process for this role.