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Branch Sales Manager - Loan Against Property

Poonawalla Fincorp — Bhiwadi, SATARA

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Experience 2-3 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Job Description

Principal Accountabilities

  1. Create and execute a comprehensive sales strategy for the designated Branch. Recruit, train, and run a team of sales officers and executives. Foster and sustain robust relationships with key customers, partners, and stakeholders. Monitor performance and secure every sales officer has sufficient leads to deliver on targets. Streamline the sales process from lead generation to closure. Guarantee compliance with all regulatory expectations and internal policies. Recruit, train, shape & oversee a steady sales team Pinpoint and shape strategic partnerships and alliances. Drive sales team to attain budget as per organizational expectations Specialise in revenue generation and profitability within the Branch. Oversee sales team for process adherence as per companies laid out process Monitoring of all hygiene parameters like PDD adherence & process governance for the area Centre on revenue generation and profitability within the area Running the sales operations throughout the designated area, with a centre on promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Recruiting, training, and running DSAs to guarantee the achievement of sales targets and adherence to company policies and guidelines. Robust market connect and domain grasp, geographic intelligence Spotting potential business clients within the area and establishing sound relationships to facilitate the sale of unsecured loan products. Conducting thorough financial assessments of potential customers and customizing suitable loan solutions that cater to their specific business expectations and financial capabilities. Achieving and surpassing individual sales targets through effective relationship management and sales strategies. Giving regular updates and reports on market dynamics, customer feedback, and DSA performance to the management team.Supervise and oversee all operational activities at the Customer onboarding. Deliver sound leadership, guidance, and support to guarantee the achievement of sales targets Secure loan disbursal for the relevant cases for all type of existing products. Relationship management of DSAs, Connectors, Dealer DSAs, DSEs in the city/area Ensure compliance with regulatory and company policies. Monitor the Quality of sourcing to be as per organization’s expectations Oversee the entire customer onboarding lifecycle, from application submission to account activation. Developing robust & positive relationships with strategic customers Monitor and run loan disbursements and reconciliation of payment.Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Build and execute a comprehensive sales strategy for the designated region. Create customer communication, marketing initiatives to deliver on business goals. Recruit, train, and oversee a team of sales managers and executives. Analyse the market, portfolio to pinpoint potential prospects. Assist in the development and management of the Loan Against Property (LAP) product portfolio. Conduct in-depth market research and analysis. Conduct market research to spot customer needs and a competitive landscape. Foster and uphold sound relationships with main clients and stakeholders. Collaborate with sales, marketing, and operations teams to design and implement product strategies. Collaborating with internal teams to streamline the loan application and approval process, ensuring compliance with regulatory guidelines and company policies. Monitor product performance and make data-driven recommendations for improvements. Guarantee compliance with regulatory expectations and internal policies. Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction.Prepare detailed reports and presentations on product performance and market trends. To centrally work together with all channel partners, referrers and third-party sales channels for lead generation.Overseeing the Credit Card Sales for the location/State. Supervise and handle all operational activities at the branch.Monitor and analyze sales performance metrics.Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to ensure regulatory compliance with risk, legal, compliance and other departments. Build and implement strategic plans for machinery loan and medical equipment financing products. Conduct training sessions about new products and strengthen existing product information. Create and execute a comprehensive sales strategy for the designated region.Give training and support to sales teams on product features and benefits. Conduct market research to spot trends, openings, and customer needs in the machinery loan and medical equipment sectors. Ensure credit card issuance, delivery & requisite services in-order to serve the customer.Recruit, train, and oversee a team of sales managers and executives. Secure compliance with regulatory and company policies. Streamline the sales process from lead generation to closure. Keep up a high level of customer service quality. Oversee a team of Team leaders and Sales associates.Pinpoint and shape strategic partnerships and alliances. Address and resolve customer inquiries and issues promptly. Scout for potential partners on co-lending chances over STPL, BL, TWL, etc. Recruit, train, and run branch staff. Spot operational risks and implement risk mitigation strategies. Deliver leadership, guidance, and support to the team. Set performance targets for the branch and track performance against key metrics. Oversee the development of new products and enhancements to existing products. Conduct in-depth market research and analysis.Build strategies to enhance branch performance. Design the SOP of Medical and Machine Loan departments. Monitor branch financials, covering disbursements, collections, and expenses.Design incentives and monthly/quarterly contests to boost the sales team for increasing sales. Analyze CMS reports related to the process and ensure discipline adherence.Assist in the development and implementation of digital strategies to enhance business operations and customer engagement.Concentrate on revenue generation and profitability within the region. Conduct initial discussions on broader alignments with leadership on process & commercial. Facilitate workshops with core stakeholders. Work closely with CPA, Credit, Sales, marketing, Policy, Risk, Recovery, Legal and customer service teams to ensure successful product expansion on MOM/YOY basis. Oversee the development and implementation of strategic plans for secured and unsecured lending operations, securing alignment with the company’s overall objectives and progress targetsOutline SOP’s & kick start necessary process documentations. Driving Credit card business through DMA & Open market channel.Track competition, industry metrics, forecasts and qualitative market data for different segments.Source necessary alignments & approvals on process documents. Facilitate legal discussions on documentation like BPA, Escrow, POA, Addendums for execution. Conduct effective resource planning to maximize the productivity of resources. Support the management of digital projects from conception through to completion, guaranteeing they are delivered on time and within budget. Facilitate detailed UAT session & document observations & necessary fixes if any along with timelines & ownership. Conduct monthly performance reviews of Team leaders to evaluate their performance. Collaborate with a range of departments to recognise digital chances and integrate digital solutions. Create and implement streamlined processes to enhance the streamlining and effectiveness of customer onboarding operations. Support go-live also monitor & address any initial glitches. Monitor and analyze digital trends and technologies to recommend innovative solutions.Make sure that the NBFC complies with all relevant national and state laws, regulations, and industry standards. Establish and keep up relationships with Original Equipment Manufacturers (OEMs), dealers, DSA and customers. Oversee daily operations, securing regulatory compliance and optimizing streamlining Foster and sustain robust relationships with key customers and stakeholders.Handling the team of on-roll team members. Shape and oversee budgets for the division, securing financial goals are met Ensuring product trainings in regular intervals. Guarantee the branch operates within budget. Annual budgeting for business numbers, Cost of acquisition.Pinpoint operational risks and implement risk mitigation strategies. Contact customers with delinquent accounts to collect outstanding payments. Deliver on expansion and hit sales targets by successfully handling the sales team. Oversee daily operations of the collections department.Monitor and run loan disbursements and collections. Collaborate with cross-functional teams, such as compliance and Business. Efficient monitoring on disbursement & reconciliation activities.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Secure the performance against key metrics. Project Implementation. Assist in the management of digital marketing campaigns, such as social media, email marketing, and online advertising. Create and implement sales strategies to deliver on business targets.Process and system development. Offer strategic direction and leadership for all operational activities over the NBFC. Analyze market trends and competitor activities to recognise chances for development. Recognise training needs within the team and get the training conducted. Secure strict adherence to all NBFC regulations, legal criteria, and internal policies. Lead and motivate the sales team to meet and exceed sales targets. Present data to Senior Management as needed. Offer training and development to enhance team performance. Create and implement strategic plans to maximize collections. Monitor and analyze sales performance metrics. Train and coach collections staff to ensure productivity and compliance. Monitor and analyze sales performance metrics.Liaison with support groups covering business intelligence unit, legal, operations and technology to ensure your strategy is understood and executed.Spot and pursue new business openings or partnerships that align with the organization’s goals Conduct hindsight audits on different business operations and transactions to evaluate the outcomes against initial expectations and industry benchmarks. Collaborate with internal stakeholders to gather relevant data, documentation, and findings for retrospective analysis. Driving compliant & quality process in Channel/Vendor securing to keep up minimum delinquency & NPA. Assess the adequacy and effectiveness of controls, risk management practices, and decision-making processes. Spot, assess, and mitigate legal risks associated with the company's operations, contracts, and transactions. Negotiate payment plans and arrangements with customers.Reconciliation of MIS Reports: Secure accuracy and consistency of MIS reports with financial records. Lead cross-functional teams to deliver on project milestones and objectives, fostering collaboration and productivity over departments Run operational teams and allocate resources to several branches, divisions, and teams.Handling Collections Issues: Address and resolve issues related to collections, covering overdue accounts and disputes. Monitor industry trends and developments, recognising chances for the organization to stay competitive Handle a team of Team leaders and Sales associates. Allocation Mapping: Assign tasks and responsibilities to team members based on their abilities and workload.Assist in overseeing the funding operations for the Non-Banking Financial Company (NBFC), securing efficient allocation and utilization of funds. Supervise and run all operational activities at the branch. Support the development and implementation of supply chain financing strategies to optimize working capital and enhance cash flow.Analyze CMS reports related to the process and secure discipline adherence. Empanelment of new channel partners for acquiring cards market share. Collaborate with suppliers, vendors, and financial institutions to negotiate terms and secure funding.Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Ensure compliance with regulatory and company policies. Monitor and analyze financial performance, spotting openings for cost savings and streamlining improvements. Build and execute a comprehensive sales strategy for the designated Branch.Secure the branch adheres to all NBFC regulations and company policies. Keep up a high level of customer service quality.Prepare reports and presentations on the progress and impact of digital initiatives.Streamline the sales process from lead generation to closure.Prepare financial reports and presentations for senior management, highlighting main metrics and performance indicators. Securing monthly/annual target achievement of the team. Monitor and run agency performance, such as setting and tracking KPIs. Follow Up with Team for Resolutions: Track progress and secure timely resolution of issues. Implementation of the decisions taken by the management. Preparation of Daily Fund Flow Statement reports and control of revenue leakage Recognise areas of improvement and offer actionable recommendations to enhance operational effectiveness and mitigate risks. Setting up of Collection infrastructure in allocated locations. Ensure that hindsight audit activities are conducted in compliance with internal policies and regulatory needs. Secure all Collection agencies and collection activity carried out by the agency and team is as per the regulatory norms. Lead, mentor, and run a team of Relationship Managers to attain individual and team sales targets. Conduct monthly performance reviews of Team leaders to evaluate their performance.Set and monitor performance targets for each branch, division, and department.Regular FLDG tracking & monitoring.Deliver support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Shape and execute sales and marketing strategies to promote machinery loan and medical equipment financing products. Lead by example and foster a continual improvement culture.Prepare and submit regular reports on branch operations to senior management. Cultivate and sustain relationships with core stakeholders, among them borrowers, partners, regulators, and internal teamsCo-ordinate the activities of the Customer Service team. Negotiate with debtors to arrange for debt repayments or establish repayment plans. Data Allocation: Organize and allocate data to the appropriate team members or systems. Guarantee compliance with all regulatory expectations and internal policies.Ensure all collections activities are conducted in accordance with legal and ethical standards. Build and handle the Loan Against Property (LAP) product portfolio for commercial client organisations.Review, draft, and negotiate several legal agreements, covering loan agreements, vendor contracts, and employment agreements. Ensuring timely banking of cash / cheque on daily basis and timely submission of Fund Flow Statement Resolve customer complaints and queries related to debt collection.Implement Digital & non digital interventions to develop operational efficiencies Compile comprehensive audit reports detailing findings, recommendations, and suggested corrective actions.Create and execute a comprehensive product strategy in alignment with the company's business objectives and market criteria. Lead development and operationalization of new products Build and implement sales strategies to reach business targets for shopkeeper business loans.Communicate audit results to senior management and work collaboratively to implement recommended changes. Portfolio tracking & monitoring & activate necessary controls as applicable.Shape and implement a comprehensive strategic plan for the business, aligned with the overall objectives of the organization.Address and resolve customer inquiries and issues promptly. Conduct market research, competitor analysis, and customer findings to pinpoint emerging trends, customer needs, and potential product prospects. Recruit, train, and oversee branch staff. Evaluate customer feedback and pinpoint ways to maximize customer satisfaction. Document all customer interactions and payment arrangements. Conduct market research to recognise customer needs, competitive landscape, and emerging trends in the commercial real estate sector. Update customer accounts with payment information. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Adapting to new technological changes. Spot training needs and create training programs for the sales team. Support Relationship Managers in acquiring new client organisations and overseeing existing relationships.Location visits to check adherence of process as laid down by the company Lead and motivate the sales team to reach targets and revenue goals.Recognise and build strategic partnerships and alliances.Collaborate with sales, marketing, and operations teams to design and implement product strategies that drive development and profitability. Collaborate with cross-functional teams, among them Sales, Marketing, Operations, and Technology, to define product needs, features, and pricing strategies.Establish core performance indicators (KPIs) and metrics to monitor the performance of lending operations and give regular reporting and findings to senior management Establish network for 24X7 disbursement of loans Monitor product performance and make data-driven recommendations for improvements and innovations.Give leadership, guidance, and support to the team. Oversee and oversee legal disputes, litigation, and regulatory inquiries involving the NBFC. Should be able to collate, extract & modify data from different sources Prepare and present reports on collections activities and progress.Oversee the daily operations of the contact center, securing efficient and effective service delivery. Shape and implement streamlined processes to enhance the productivity and effectiveness of customer onboarding operations. Hire, train, and handle contact center staff, among them team leaders and agents. Money Receipt collection and deposition management – guaranteeing timely deposition to avoid financial loss Pinpoint prospects for business expansion within the branch's market. See to it that standard operating procedures are followed and zero process breach. Drive the end-to-end product development lifecycle, among them ideation, concept development, market analysis, product design, and launch. Participate in Exhibitions throughout Pan India to increase the visibility of PFL brand. Set performance targets for the branch and track performance against core metrics.Ensure all products comply with regulatory needs and handle risks associated with machinery loans and medical equipment financing. Shape and conduct legal compliance training programs for employees. Monitor product performance and main performance indicators (KPIs) to pinpoint areas for improvement and ensure business goals are met. Spot suit of innovative solution to increase Operation efficiencies Secure compliance with regulatory criteria and internal policies related to LAP products. Collaborate with internal & external stakeholders for any escalations from co-lent customers or partner teams.Secure compliance with regulatory criteria and internal policies related to funding and supply chain operations. Collaborate with cross-functional teams, such as compliance and IT, to secure onboarding procedures align with regulatory standards and NBFC policies.Monitor and evaluate the performance of Relationship Managers against set targets and KPIs. Ensure high levels of customer satisfaction through strong service. Assist in the management of supply chain processes, covering procurement, logistics, and inventory management. Monitor key performance indicators (KPIs) related to onboarding, spotting trends and implementing improvements. Assist in credit appraisal, approval, and monitoring processes. Implement strategies to increase the branch's portfolio.Establish and keep up solid relationships with core client organisations and stakeholders. Address customer needs and resolve issues promptly. Conduct feasibility studies and business case assessments to evaluate the viability and profitability of new product initiatives.Create strategies to enhance branch performance. Deliver on expansion and hit sales targets by successfully handling the sales team. Produce written reports when required. Escalate difficult or multi-layered collection cases to supervisors.Recruit, train, and oversee a team of sales officers and executives.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Oversee the dialer team in charge of running the automated dialing system and optimizing dialing campaigns for maximum productivity.Uphold job grasp, report to supervisors, and forward unresolved queries/requests/complaints to specialists. Foster and sustain robust relationships with key customers, partners, and stakeholders. Monitor product performance, track core metrics, and conduct regular reviews to recognise areas for improvement and implement appropriate strategies. Oversee the entire product lifecycle for fintech products, from ideation and development to launch and optimization.Monitor performance and guarantee every sales officer/RM has sufficient sources to leads. Handle Contact Centre Activities Shape and implement product strategies that align with business goals and market needs.Establish and sustain quality assurance processes and standards. Deliver necessary support and guidance to the agencies. Give support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Conduct regular training sessions for onboarding teams to guarantee a thorough understanding of processes and compliance expectations.Run the allocated delinquent portfolio to the agency and drive agency to meet the targets.Supervise and oversee all operational activities at the branch. Participate in the development and updating of company policies and procedures.Establish and uphold effective communication channels with senior management, employees, and external partners. Lead and mentor a team of product managers, analysts, and other staff members. Ensure adequate coverage as per needs. See to it that all customer interactions and services meet the highest quality standards. Prepare detailed reports and presentations on product performance, market trends, and strategic initiatives. Give proactive customer outreach. Offer training and support to sales teams on product features, benefits, and best practices. Centre on revenue generation and profitability within the region. Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Co-ordination with Treasury team for Branch Cash limits Shape customer communication, marketing initiatives to attain business goals. Petty cash Statements control and Implementation of petty cash expenses policy - Securing checks and controls on petty cash expenses as per policy Analyse the market, portfolio to recognise potential chances. Secure compliance with regulatory and company policies. Create and sustain positive relationships with relevant government agencies and regulators. Collect and analyze customer feedback.Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction. Training & Development of agents engaging with customers. Secure compliance with regulatory criteria and company policies. Actively support time to time implementation of regulatory & compliance needs in lieu with co-lending partners. Project Implementation.Prepare and present regular reports on sales performance and market trends.Create and implement strategies to upgrade customer service and satisfaction.Sustain a high level of customer service quality. Establish and uphold a Centre of Excellence (CoE) to drive continuous improvement in operational processes, customer experience, and streamlining. Guarantee the availability and accuracy of critical data and reports to aid decision-making and performance tracking. Lead by example and foster a continual improvement culture. In charge of the finance of CNC, VMC, HMC, CNC laser cutting, woodworking, injection molding machines, diesel gensets, rooftop solar panels, and business loans catering to the MSMEs. Keep up accurate and up-to-date records of all collections activities. Stay informed about regulatory changes affecting customer onboarding and implement necessary adjustments. Guarantee adequate training is provided through regular training sessions for new hires and existing employees. Handle budgets and resources for product development and marketing activities.Take responsibility and ownership for own actions, performance, and behaviors. Recognise training needs and organize training programs for the sales team to enhance their capabilities and know-how. Establish quality standards and guidelines for the contact centre operations.Stay updated on regulatory and compliance criteria applicable to the financial services industry, guaranteeing products adhere to legal and regulatory frameworks. Secure all sales activities and loan processes comply with regulatory and company policies.Analyze financial statements, credit reports, and other data to evaluate creditworthiness.Work closely with legal teams to handle any legal issues related to collections.Streamline the sales process from lead generation to closure.Equip monthly reconciliations & partner payouts.Guarantee loan disbursal for the relevant branches for all type of existing products. Monitor branch financials, covering disbursements, collections, and expenses.Conduct regular market analysis to stay abreast of industry trends and competitor activities. Running the sales operations throughout the designated area, with a centre on promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Sourcing business & lead generation for sales team from channel partners, manufacturing suppliers, traders, etc.Give training and support to the Sales team, equipping them with the necessary product understanding and assisting in driving effective product positioning and sales strategies.Handle a team of Team leaders and Sales associates.To centrally work together with all channel partners, referrers and third-party sales channels for lead generation. Guarantee the protection of customer and company data in compliance with data privacy laws. Collaborate with cross-functional teams, covering marketing, sales, and engineering, to ensure successful product development and launch. Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to guarantee regulatory compliance with risk, legal, compliance and other departments. Process and system development. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Conduct needs assessments to pinpoint training gaps and design targeted training programs for sales teams.Implement strategies to enhance overall branch performance Ops activities. Recognise training needs within the team and get the training conducted. Monitor market trends and customer feedback to pinpoint prospects for product innovation and improvement. Present data to Senior Management (need Basis). Offer observations and reports to senior management on business performance and market conditions. Adhere to all company policies and procedures related to collections. Use data-driven perspectives to inform strategic decisions. Sustain a professional and courteous demeanor when interacting with customers. Resolve escalated issues related to onboarding and collaborate with other departments to address customer concerns.Handling customer escalations and reverting to the central team. Meet Resolution% target. Ensure compliance with all regulatory needs and internal policies. Address and resolve customer inquiries and issues promptly. Recruit, train, and handle branch staff. Ensure the branch operates within budget. Generate & sustain healthy leads for the sales team securing they have qualified prospects to work upon. Supervise and oversee all operational activities at the Customer onboarding. Secure adherence to all relevant regulatory guidelines and internal policies. Co-ordinate the activities of the Customer Service team. Conduct training sessions about new products and strengthen existing product information. Track competition, industry metrics, forecasts and qualitative market data for different segments. Recognise and build strategic partnerships and alliances. Liaison with support groups covering business intelligence unit, legal, operations and technology to ensure your strategy is understood and executed. Concentrate on revenue generation and profitability within the Branch. Monitoring fraud controls and sharing learning with vertical to pinpoint trend in frauds and avoid such frauds to hit the system in future - Ensuring 100% adherence to the process by the team. Timely reporting of frauds / actions taken and report to respective vertical and update the Status in Monthly Branch Accounts MIS.Monitor and analyze main performance indicators (KPIs) and trends, making data-driven decisions to enhance performance. Repossession of assets. Collaborate with Marketing to create and execute product-specific marketing plans, campaigns, and promotional activities to enhance product visibility and drive customer acquisition.Shape and implement training materials and modules focusing on product understanding, sales techniques, compliance, and customer service. Creating relationships with different sourcing channels i.e., suppliers, new & existing customers for business development.Guarantee compliance with regulatory expectations and industry standards for fintech products. Give strategic direction and leadership for all operational activities throughout the NBFC.Plan training sessions (both in-person and virtual) to new hires and existing staff. Pinpoint operational risks and implement risk mitigation strategies.Collaborate with cross-functional teams to streamline processes and deliver on business objectives. Continuously evaluate the effectiveness of training programs and make improvements where necessary. Prepare and present periodic performance reports to senior management. Evaluate customer feedback and spot ways to maximize customer satisfaction. Deliver strategic direction and leadership for all CPU activities spanning the Operations. Guarantee personal visits to customers followed by trail update.See to it that standard operating procedures are followed and zero process breach. Oversee and run the peoples or operational units, guaranteeing alignment with the processes and activities. Drive sales development of LAP and meet revenue targets. Set the processes of Post disbursement activities and ensure the end-to-end process loop. Handle escalated customer issues and guarantee timely resolution. Handle a team of sales professionals. Implement strategies to enhance operational performance, productivity, and streamlining. Build, implement, and oversee an effective Expected Credit Loss (ECL) framework. Prepare credit proposals and presents to credit committees. Secure strict adherence to all NBFC regulations, legal criteria, and int

Based in Bhiwadi, this Branch Sales Manager - Loan Against Property role is part of Poonawalla Fincorp.

Frequently Asked Questions

What are the eligibility criteria for the Branch Sales Manager - Loan Against Property job at Poonawalla Fincorp?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-3 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Branch Sales Manager - Loan Against Property at Poonawalla Fincorp?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Branch Sales Manager - Loan Against Property at Poonawalla Fincorp.

Is prior experience required for this position?

This role requires around 2-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Branch Sales Manager - Loan Against Property role at Poonawalla Fincorp?

You can apply directly using the Apply Now button on this page, which will take you to Poonawalla Fincorp's application process for this role.