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Associate - Operations (Physical File Management Process) - MFB - Gurgaon - Sector 14 - J-Grades

Tata Capital — Gurgaon, GURUGRAM

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Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Own day to day Microfinance Physical File Management process

 

  1. Ensure files are tracked from inward to storage
  2. Files are quality checked as per checklist
  3. Documents are scanned and images stored in system
  4. Manage outsourced partner
  5. Ensure agreed processing TAT is achieved
  6. Reporting - Publish daily reports and trackers
  7. Daily review Operational scorecards to determine RCA and resolve
  8. Collaborate with Business to ensure agreed FTR (First Time Right) target is achieved
  9. Ensure Nil critical and repeated audit observations as well as nil open customer complaints beyond defined timelines

 

Team & Stakeholder Management

  1. First point of contact for Business and Outsourced vendor
  2. Interview, hire, train, coach, evaluate and redirect team members for optimal performance

 

Project Management

  1. Identify and run all projects related to Microfinance Operations.
  2. Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT

 

Qualification and Educational Requirements

  1. Minimum graduate. MBA preferred

 

PREFERRED SKILLS

  1. Asset Operations Experience 4 to 6 years, Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.

 

Frequently Asked Questions

What are the eligibility criteria for the Associate - Operations (Physical File Management Process) - MFB - Gurgaon - Sector 14 - J-Grades job at Tata Capital?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Associate - Operations (Physical File Management Process) - MFB - Gurgaon - Sector 14 - J-Grades at Tata Capital?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate - Operations (Physical File Management Process) - MFB - Gurgaon - Sector 14 - J-Grades at Tata Capital.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Associate - Operations (Physical File Management Process) - MFB - Gurgaon - Sector 14 - J-Grades role at Tata Capital?

You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.