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Assists with the soliciting and overseeing of reservations sales-related openings. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business prospect to maximize revenue chance. Achieves personal and team related revenue goals. In charge of driving customer loyalty by handing over service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
• High school diploma or GED; 3 years exposure to sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year track record in the sales and marketing, guest services, front desk, or related professional area.
• Identifies new reservations sales business to attain personal and property revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best openings for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Responds to incoming reservations sales prospects for the property that are outside parameters of the .
• Uses negotiating capabilities and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff successfully.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
• Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by providing service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards and property’s brand standards.
• Provides outstanding customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while developing a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.
• Utilizes intranet for resources and information.
• Creates contracts as required.
At Marriott International, we are dedicated to being an equal opening employer, welcoming all and giving access to chance. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, covering disability, veteran status, or other basis protected by applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about giving a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always enhance – all while having fun.
This Assistant Manager Reservations-Courtyard by Marriott Vitthalapur vacancy is based in Vitthalapur.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Assistant Manager Reservations-Courtyard by Marriott Vitthalapur at Marriott India.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Marriott India's application process for this role.