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Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
• Hotel or Hospitality Management education, awareness of global hospitality technology trends. Exposure to assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory post.
OR
• Bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation capabilities.
• Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
• Strives to reach balanced scorecard and goals by making use of resources and concepts to attain desired results.
• Monitors assigned company owned and managed offices to verify IT operations are running successfully.
• Meets with direct manager to give updates on IT activities and business plans.
• Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and offer effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
• Assists with the activation of all potential properties within the cluster by establishing business cases and engaging owners and business partners.
• Owns IT vendor relationship for properties in scope.
• Participates in the Talent Acquisition process according to company procedures.
• Verifies induction program for new associates or associates transferring to new post is effective.
• Trains associate(s) to offer backup coverage in the department to cover cluster leader’s function during vacation and sick leave.
• Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process successfully benefits the development of associates.
• Verifies effective communication, training, and execution of all talent development programs and related initiatives.
• Develops a personal management style that is intended to bring positive results from Associates.
• Builds and maintains positive and effective relations with direct team members.
• Strives to remain informed on the most up to date grasp regarding vendor activities.
• Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
• Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
• Where assigned, documents technology pilot scope and objectives with business partners.
• Maintains IT inventory for the assigned properties/offices in cluster.
• Manages cluster IT Agreements for assigned properties.
• Verifies cluster associates are treated appropriately and in alignment with local operational practices.
• Verifies the execution and tracking of rollouts on a timely basis.
• Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
• Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
• Monitors flow of issue management amongst continent support desk, vendors, and cluster companies to verify effectiveness.
• Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
• Implements cluster IT policies and procedures as received by regional IT.
• Attends IT Education Calls.
• Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
• Completes other reasonable duties as requested by leadership.
At Marriott International, we are dedicated to being an equal opening employer, welcoming all and giving access to chance. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, covering disability, veteran status, or other basis protected by applicable law.
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
This Assistant Manager IT vacancy is based in Bengaluru.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Assistant Manager IT at Marriott India.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Marriott India's application process for this role.