ABHFL - Area Collections Manager - Front End - Noida at Aditya Birla Group

Job Description

Key Result Areas

Supporting Actions

Achieve collections targets and financial goals for the area

Monitor and Control delinquency and minimize credit losses for portfolio
Drive higher resolution rates.
Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise.
Ensure Charge offs are minimized and higher recoveries from charge-off accounts.
Review, maintain control and minimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio to make account level

Portfolio review and monitoring

Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment
Work with non-performing defaulting borrowers to create optimum recovery solutions
Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Vendor Management

Liaise with agencies to drive collections processes efficiently.
Oversee selection processes for externa agencies
Continuously monitor agency performance
Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer escalations and complaints

Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

Provide oversight and be a coach and mentor for the team
Ensure regular functional & behavioral trainings of team members in collaboration with HR
Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

Frequently Asked Questions

What are the eligibility criteria for the ABHFL - Area Collections Manager - Front End - Noida job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-11 Years years of relevant experience expected for this role.

What are the primary responsibilities of a ABHFL - Area Collections Manager - Front End - Noida at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a ABHFL - Area Collections Manager - Front End - Noida at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 5-11 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the ABHFL - Area Collections Manager - Front End - Noida role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.

ABHFL - Area Collections Manager - Front End - Noida

Aditya Birla Group — Mumbai, MUMBAI